Severn Trent Water provides water and wastewater treatment as well as operating services to utilities, municipalities and commercial customers. Severn Trent is one of the biggest water companies in the UK, supplying to over four million homes.
The business wanted to minimize their no-show problem by installing room screens outside of the meeting rooms. However the original system did not supply room screens, so they needed to try and integrate a separate vendor’s room screens. Unfortunately the system was continuously faulty and they couldn’t integrate the room screens with their existing room booking software.
After four years of non-stop issues, Severn Trent Water decided to change providers in order to improve their meeting room management and staff experience. They wanted one single vendor that offered an integrated solution for meeting room software and screens.
“As with any organisation, meeting room space is always at a premium. The Condeco software solution has made a real difference and has helped us increase utilisation of our meeting spaces.”
Condeco enabled Severn Trent Water to gain meeting room information easily with detailed utilisation reports. Administrators could identify repeat offenders that had booked a room but failed to show up and notify them. This helped to prevent this from happening again.
Condeco’s new system was intuitive and simple to use, both for the administrators and users. Condeco provided a small amount of training for key users, who found the system very simple to navigate. To manage the change within the organisation, Severn Trent Water kept the whole team updated well before the implementation. The business communicated how the new system would function and the reasoning for its implementation so that everyone was on-board.
Severn Trent Water has granted special access rights for their administrators to prevent people from blocking out the meeting rooms. The room screens also have an auto-bump feature, which helps to decrease the amount of no-shows by releasing a room after a set period of time if a host fails to start a meeting. This has allowed people to make more bookings on the day, whereas before the rooms were always booked out.
Decrease in Meeting room no-shows
Service buidlings installed with Condeco’s Meeting room touch screens
Book less external meetings which has resulted in an on-going financial gain
Spend less time managing meeting room bookings and schedule catering and additional services within a single booking
Find out utilisation information about their meeting rooms easily. Create a more professional looking system that contributes to their agile working environment.