Challenge

Pitcher Partners was on a digital transformation journey and eager to use innovative approaches and new technology to help meet its business needs. The company’s ethos is one of flexibility, and therefore wanted to standardise desk sharing and collaborative spaces.

However, its management of desk space and meeting rooms had previously run on a manual system. With more than 800 employees, 56 meeting rooms and 780 desks, the legacy system would not make it easy to introduce greater flexibility.

Pitcher Partners wanted to move to a single, cloud-based booking system, being both scalable and easy to update as improvements became available.

“I’m used to organizations that book everything through [Microsoft] Outlook. There’s a number of challenges in terms of clashes and having to manage a calendar for every single room. Having a [unified] system removes that and it basically becomes automated.”

– Jon Cartledge, IT Service Desk Manager, Pitcher Partners

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Solution

With both meeting room booking and desk booking rolled out, Pitcher Partners were able to make more efficient use of space and realise their potential to create a truly flexible working environment. Integration with Microsoft’s Power BI tools – something that is easily achieved with Condeco – allows Pitcher Partners to analyze staff behavior and ensure that they continue to get the most out of their facilities.

The company was particularly impressed with our smooth onboarding journey, which ensured that all employees at all levels of seniority could adopt the solution quickly and easily, without feeling that they were having to learn a new technology product.

Pitcher Partners now utilize Condeco to facilitate all catering and concierge functions as well as manage all meeting rooms, which redefines the company’s front-of-house experience.

The Products Used

Meeting Room Booking IconMeeting room booking

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Desk Booking IconDesk booking solutions

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Room Screen IconMeeting room screens

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Results

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Staff using Condeco
to book meeting and desk spaces

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Meeting rooms now managed with
Condeco meeting room booking

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Desks managed using Condeco desk booking software

Room Booking IconPitcher Partners executive assistants can now do something more productive than booking meeting rooms.

Room Management IconThe solution has not only simplified a common, time-consuming office task but also reflects the company’s ethos of promoting the need to be flexible, agile and digital.

Free Space Icon Employees can now immediately search for a free workspace that is appropriate to the kind of work they are doing.

Software

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Pitcher Partners Case Study

Pitcher Partners used Condeco as part of its digital transformation, helping to bring an agile and flexible approach to how it manages its workspace.

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