Pitcher Partners Customer Case Study

Pitcher Partners used Condeco’s workspace booking solution to help bring an agile and flexible approach to how it manages its workspace.

Pitcher Partners is an Australian association of independent accounting and consultancy firms with members across the country, including Melbourne, Sydney and Perth.

Challenge

Pitcher Partners wanted to grow their business with flexible work and eager to use innovative approaches and new technology to help meet its business needs. The company’s ethos is one of flexibility, and therefore wanted to standardise desk sharing and collaborative spaces.

However, its management of personal spaces and meeting spaces had previously run on a manual system. With more than 800 employees, 56 meeting spaces and 780 personal spaces, the legacy system would not make it easy to introduce greater flexibility.

Pitcher Partners wanted to move to a single, cloud-based booking system, being both scalable and easy to update as improvements became available.

“I’m used to organizations that book everything through [Microsoft] Outlook. There’s a number of challenges in terms of clashes and having to manage a calendar for every single space. Having a [unified] system removes that and it basically becomes automated.”

– Jon Cartledge, IT Service Desk Manager, Pitcher Partners

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Screen

Solution

With both meeting space booking and personal space booking rolled out, Pitcher Partners were able to make more efficient use of space and realise their potential to create a truly flexible working environment. Integration with Microsoft’s Power BI tools – something that is easily achieved with Condeco – allows Pitcher Partners to analyze staff behavior and ensure that they continue to get the most out of their facilities.

The company was particularly impressed with our smooth onboarding journey, which ensured that all employees at all levels of seniority could adopt the solution quickly and easily, without feeling that they were having to learn a new technology product.

Pitcher Partners now utilize Condeco to facilitate all catering and concierge functions as well as manage all meeting spaces, which redefines the company’s front-of-house experience.

The Products Used

Meeting spaces

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Personal spaces

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Meeting room screens

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Results

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Employees using Condeco
to book workspaces

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Meeting spaces now managed with
Condeco workspace booking

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Personal spaces managed using Condeco workspace booking

Pitcher Partners executive assistants can now do something more productive than booking meeting spaces.

The solution has not only simplified a common, time-consuming office task but also reflects the company’s ethos of promoting the need to be flexible, agile and digital.