Privacy Policy

Condeco considers paramount the safeguards of personal data of our website visitors. For this reasons Condeco is fully compliant with the General Data Protection Regulation issued by the European Union (GDPR). This policy sets out how we will treat your personal information.

What information do we collect?

We may collect, store and use the following kinds of personal information.

  • Information that you provide to us for the purpose of registering with us (including Names, Job Title, Company Name, Email Address, Telephone Number, Country, Interests).
  • Any other information that you choose to send to us.


To make full use of the personalised features on the website, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don’t store sensitive information such as your name, address: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from our website, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Cookies References

Cookie Purpose Provider
__ar*, __adroll AdRoll ‘remarketing cookie’, used to provide interest-based advertisements to show our ads on other websites. Adroll
__cfduid* Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. Cloudflare
__distillery, muxData, wistia-* Cookies set by wistia for its video player and video behaviour. Wistia
__gads, DSID, IDE, bdfSurf These cookies set by a third party (DoubleClick) and are used for serving targeted advertisements that are relevant to you across the web. Targeted advertisements may be displayed to you based on your previous visits to this website. For more information, please visit – Disabling steps go here – Google – DoubleClick
__hs*, hubspotutk, hsPagesViewedThisSession, hsfirstvisit, messagesUtk, __hluid, __cfduid Cookies set by HubSpot to keep track of visitors on Condeco. HubSpot
__utm* Google Analytics non-personally identifiable information used for website analytics. Google
_Condecopolicy, visited Allows Condeco to track user acceptance of our cookie policy, user tracking, for serving a better experience to our users. Condeco Software
_ga, _gid Google Analytics cookie, used to distinguish users. Google
_hj* Hotjar cookie. This cookie is set to understand visitor interactions and analytics. Hotjar
_mp_* These cookies are used to analyze activity on our website and application in order to improve the user experience. This information is shared with Mixpanel. Mixpanel
_uetsid, MUIDB, MUID Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie. Microsoft
_vwo_uuid This cookie generates a unique ID for every visitor and is used for the report segmentation feature in VWO. VWO
fs_uid These cookies are used to analyze activity on our website and application in order to improve the user experience. This information is shared with FullStory. FullStory

Specific Cookie descriptions


Our Site also employs HubSpot, which collects personal identifying information by using javascript and cookies to help us analyze how visitors use the Site. HubSpot’s products help us to identify Site visitors, analyze email campaigns, track Site contact forms and monitor Google AdWords click through. Anonymous visitor tracking information may be shared with other HubSpot customers. For more information about HubSpot cookies, please visit


Hotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability. Hotjar sets cookies to help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information. For more information on HotJar Cookies please visit:

Google Analytics

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:


We use FullStory to see our website through our users’ eyes. FullStory’s session replay and analytics capabilities help us troubleshoot bugs, support customers, and build better experiences. Learn more about FullStory.

3rd party tags

We use tags from 3rd party suppliers dedicated to helping us improve the relevance of our advertising banners, both on our website and across the web where we have advertisements on other websites. Our advertising policy is designed to give you the most relevant adverts possible. A tag is simply a way for us to identify if a specific page was viewed by a customer and use that information to form a more accurate advertising strategy.

What is a Cookie and how to manage them

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use session cookies on the website. Session cookies will be deleted from your computer when you close your browser. We will use the session cookies for the following purposes: To prevent accidental contact form resubmissions.

Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy, and selecting Block all cookies using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information for the following purposes.

  • To enable your use of the services available on the website.
  • To send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
  • To deal with enquiries and complaints made by or about you relating to the website.


We may disclose information about you to any of our employees and subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

All our subcontractors are compliant with personal data protection laws. Condeco has in place legally binding agreements with their subcontractors. Nevertheless, Condeco remains responsible for the processing of personal data.

In addition, we may disclose your personal information in the following circumstances.

  • To the extent that we are required to disclose information by law.
  • In connection with any legal proceedings or prospective legal proceedings.
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Condeco is certified according to ISO 27001:2013 and CSA STAR standards: we will store all the personal information you provide on our certified IT infrastructure.

Moreover, data at rest in our systems and in transit over the Internet are always encrypted.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

In particular, you may raise a request (DSAR – Data Subject Access Request) sending a e-mail at the following address and specifying the code of your specific request as follows:

  • access (DSAR-01)
  • rectification (DSAR-02)
  • erasure (DSAR-03)
  • restriction of processing (DSAR-04)
  • data portability (DSAR-05)
  • objection to profiling (DSAR-06)

We remind you that, even if you have explicitly opted-in to receive our communications, you may instruct us not to process your personal information for marketing purposes by email at any time

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Condeco Sub-processors

The trading entities within the Condeco group use various sub-processors to assist in the delivery of the Condeco services. These sub-processors may process your personal data if you use Condeco Enterprise.

Third parties (Sub-processors)

We’ve broken the list of Sub-processors into relevant sections, to give you greater understanding over how these services have access to your information.

Infrastructure Sub-processors – Service Data Storage

Condeco uses Microsoft Azure for cloud hosting services as a logical service. We complete a vendor review to ensure that the Microsoft Azure service has ISO27001 and CSA Star certification that mirrors our own. In addition, we have reviewed the SOC2 and SOC3 reports as well as their privacy policies and security controls

We have an Enterprise Agreement in place with Microsoft for use of the online services as well as SLA management , and as part of our partnership with Microsoft, we have regular vendor review meetings with our account management team at Microsoft.

Entity Name Purpose Entity Location
Microsoft Azure Cloud Infrastructure Hosting As per agreed geographic location of instance

Condeco Group Affiliate Sub-processors

In addition to the listed Infrastructure Sub-processors, Condeco is supported by the following Condeco Affiliate(s) for operational, customer and technical support for the delivery of Condeco services.

Affiliate Entity Name Purpose Entity Location
Condeco Software Private Ltd Customer Support India
Cloud Operations

Service Specific Sub-processors

Condeco works with other third parties to provide specific functions or features within the Condeco service. These providers will have limited access to relevant personal information (both in an identifiable and anonymous manner) in order to provide their relevant functions. The use of information is limited to the specific purposes we’ve detailed below:

Entity Name Purpose Entity Location
PostMark Transactional Email Management USA
SendGrid Transactional Email Management USA
UserVoice Customer Feedback Engagement USA

ProxyClick Sub-processors

If you use the ProxyClick product, the following sub-processors may process your personal data.

Entity Name Purpose Entity Location
SendGrid Inc. Email notifications US
Twilio Inc. SMS notifications US
PubNub Inc. Data pushed into the apps US
Microsoft Azure Hosting Amsterdam, Dublin, Paris
Bugsnag Inc. Error and crash reporting (Dashboard) US
Raygun Ltd Error and crash reporting (iOS) NZ
[Only if ID match feature is used] Acuant Inc. ID scanning US
Microsoft Azure, Microsoft Ireland Operations Ltd Face API, access control system and wifi & backup The Netherlands, Ireland
[Only if wifi integration is used] Ironwifi LCC Wifi integration US
Intercom R&D Unlimited Company Support Ireland
HubSpot Ireland Ltd. CRM Ireland, US
Support Your App Ltd. Support US


GDPR Policy

If you are interested to view our GDPR Policy, you may download it here.


If you have any questions about this privacy policy or our treatment of your personal information, please write to our Data Protection Officer by email or by post to the following address:

Graham Cole
Information Security Officer (DPO)
Condeco Group
8th Floor, Exchange Tower
2 Harbour Exchange Square
E14 9GE
United Kingdom

T +44 (0)20 7001 2083