Experienced Delivery.
As the pioneering market leader we have a consultative sales and service delivery team with extensive experience, providing you with the highest level of consultancy and delivery services.
Unrivalled expertise
Our motivated and experienced staff will support you on your entire journey, from helping you find the right solution for your business, through to implementation and delivery. It doesn’t stop there – we continue to provide you with assistance and advice for our market-leading products, whenever you might need it.
Highly knowledgeable consultation, implementation and training
24/7×365 global support from trained and knowledgeable staff
Dedicated customer success manager to support you on your journey
Our methodology
Condeco software utilizes a robust customer consultancy process, ensuring you get the solution you need, alongside the best possible experience and the utmost product quality.
Discovery
The initial discovery session will comprise of our sales teams understanding your business challenges, reasons for change and needs. We want to fully explore what your key issues are, to help us recommend the right solution for you.
Solution definition
Our experienced sales team will work with you to scope out the solution which best fits your needs, and will help you to refine it as required.
Pre-sales consultancy
Experienced pre-sales consultants are avaliable to support you, sharing their technical product knowledge, and helping you fully visualize how your Condeco solution will work for your business.
Implementation management
Your dedicated project manager will oversee the entire deployment process from planning and implementation. They will manage every stage, from application instance creation, to technical and application configuration and hardware installation.
Go-live stage
Testing and acceptance are performed with an agile approach, so you can be sure that the application is configured and delivered to meet your exact business requirements, with a clearly defined plan for the entire process.
Customer success
Our dedicated customer success team will be on-hand to help you on an ongoing basis. They will support you in getting the best from your Condeco solution, and will constantly assist you in evaluating how your workspace technology could be further enhanced.
Training & onboarding
Ensure your workplace is as successful as it can possibly be – we offer a comprehensive range of training materials for administrators and users, allowing anyone to easily learn how to use Condeco. We also offer a range of instructor-led training programs to suit your business needs.
Fully supported, forever
Our customer support team will make sure that your Condeco solution is always operating to its full potential. Our support analysts are readily available to answer your day-to-day questions and queries, and direct any technical issues to the technical solutions team. Whether you choose our standard option or round-the-clock 24/7×365 global support, you’ll always have a single point of contact for all our software applications.
Our partnerships
If you are looking for additional support or integrations with a wider project, our technical partners can be of service in providing workplace, audio-visual and technology consultancy services.
Modern Workplace Research 2019/20
In this report we examine the trends driving change and consider whether businesses are prepared for them. We look at changes in flexible working and the use of office space, in particular, meeting rooms.
