Gartner Industry Insights

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As per our understanding, Gartner research “Gartner defines RSAs as applications that support various aspects of space scheduling and space-related services in a corporate office. These applications simplify the process of finding available space and determining what amenities are provided.”

Employee experience is key as we invest the time to now rethink and redesign our workspaces to aid our employees to connect to the right spaces to meet their collaboration and productivity needs.

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Flexible Ways of Working

As we return to the office, now is the time to shape the future of operating models in your workplace and embrace flexible working.

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The accelerated demand for resource scheduling applications

“Did you know:

In the 2020 Gartner ReimagineHR Employee Survey, 80% of respondents indicated they wanted to continue to work from home for at least part of their week” ~ Gartner

Resource scheduling applications (RSAs) “help organizations support a hybrid workforce and create a more space-efficient office portfolio. Organizations typically implement RSAs when transitioning from dedicated to shared seating, which has become a goal within many return-to-work strategies. These applications are used to improve the employee experience and help the organization better manage space.” ~ Gartner

As per Gartner, there are “several key characteristics and trends in the RSA market”:

Furthermore, Gartner recommend that “CIOs need to accelerate any plans that they have around remote working, beyond the current deployment”.

  • Resource scheduling application Functionality: “related to workspace scheduling, room scheduling, utilization and optimization analytics, wayfinding, floor maps and visualization, desk, room and workstation utilization and social distancing blocks.” ~ Gartner
  • Regional presence: across six regions globally, “while most vendors have deployed RSA systems globally, 80.5% of the deployments were in North American and Western European markets.” ~ Gartner
  • Cloud deployments: “More than half (59.5%) of RSA deployments are cloud-based, in which multiple tenants are hosted by either the vendor or a third party.” ~ Gartner
  • Monthly subscriptions: “Most RSA products are billed on a monthly basis, and priced based on either the number of users or the number of reservable spaces.” ~ Gartner

Read the full guide here.

Recommendations from Gartner

  • Determine hybrid employee capacity requirements, the workflow for resource scheduling and opportunities for new employee services. Address the organization’s requirements by working with a cross-functional team that includes HR, real estate, IT and the lines of business (LOBs).
  • Use the insights in this Market Guide and the accompanying toolkit to analyze RSA vendors, then create a vendor shortlist and RFI/RFP.
  • Select a platform based on both functionality and subjective qualities, such as ease of integration and user experience, by running short (but realistic) proofs of concept with shortlisted vendors.
  • Address issues around the integrity of data, security, technical capacity and capability, and business outcomes by reviewing employee behavior.” ~ Gartner

Resource scheduling application: Condeco representation

“Did you know:

Seventy-two percent of CFOs anticipate the corporate real estate (CRE) footprint will decrease in the next two years.” ~ Gartner

In the new Gartner Market Guide for Resource Scheduling Applications, available functionality of solution features, such as scheduling of all workspaces, integrating with MS 365, bridging virtual and physical meetings and predictive analytics and data insights. We believe these strengths are among the key factors why Condeco was the fastest growing in solution deployments over the past 12 months.


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Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Kotipalli, Rashmi; Zimmerman, Tim; Shoham, Tammy. (2021) Market Guide for Resource Scheduling Applications. [online]. New York: Gartner Inc. [Viewed 4 May 2021]


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