Employee experience is key as we invest the time to now rethink and redesign our workspaces to aid our employees to connect to the right spaces to meet their collaboration and productivity needs.

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Create Smart Offices

“The office is not dead but its purpose has shifted. Digital workplace application leaders can use this guide to create smart offices that are focused on the employee.” ~ Gartner

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Creating smart offices that optimize employee experience, safety and well-being

“Did you know:

Forty percent of workers would prefer to work from a combination of locations, rather than working exclusively at a corporate office or from home.” ~ Gartner

As per Gartner, we are moving to a stage where “the future of work is hybrid”, with this future offering more flexibility to choose the right work environments that work for them.

Interesting statistics that Gartner has shared recently on hybrid working include:

  • “Employees’ desired flexibility in terms of location (59%) and work hours (64%) has increased.
  • 24% of CEOs cite workforce-related priorities in their top three for 2021 and 2022.
  • 69% of employees say that it’s important for employers to care about their well-being.” ~ Gartner

In this new Gartner report, we take a look at:

  • Strategic planning assumptions
  • Creating a core smart office team
  • Listening to the voice of your employees
  • Reimagining and redesigning physical office spaces
  • Integrating with technology to create employee-centric smart offices

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Recommendations for digital workplace application leaders

As per Gartner: “Digital workplace application leaders responsible for smart office initiatives must:

  • Create a smart office team that includes real estate, facilities management, HR and internal communications to understand evolving employee expectations and needs.
  • Listen to your employees. Establish benchmarks for continuous improvement by conducting surveys, focus groups and interviews that understand and meet evolving hybrid workforce needs.
  • Reimagine and redesign physical offices by creating purpose-driven workspaces that foster employee collaboration, productivity and well-being in the workplace.
  • Select workplace applications and relevant technologies that use IoT, AI and machine learning to focus on employee journeys and touchpoints in the office.” ~ Gartner

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Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Gartner, Create Smart Offices That Optimize Employee Experience, Safety and Well-Being,Rashmi Kotipalli, Tori Paulman, 1 December 2021

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