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  • a

  • Activity based working (ABW)
    A practice which provides your workforce with a range of settings for a variety of different activities. Individuals can choose their preferred location for the day’s activities, whether that be a desk, meeting room, booth, huddle room, or a collaboration zone.

  • Agile pods
    A small group of individuals put into a team or 'pod', all members have complementary skill sets and a shared goal working on either a campaign or project. Businesses tend now to embrace Activity Based Working.

  • Agile working
    A way of working in which an organisation empowers its people to work where, when and how they choose - with maximum flexibility and minimum constraints.

  • API
    Application Program Interfaces (APIs) make it possible for programs to interact with each other. An API can take many forms, but often includes specifications for routines, data structures, object classes, variables, or remote calls, to enable integrations with third-party programs.

  • Assigned workspace
    A dedicated workstation for individual employees.

  • Audio visual equipment (AV)
    Any system which enables audio and visual communication.

  • Auto release
    Workplace industry term: A function within room desk booking software, which will automatically release a booking back into the system if the user hasn’t checked in a dedicated amount of time. Find out more about Condeco meeting room functionality.

  • b

  • Beacon technology
    Beacons transmit small amounts of data via Bluetooth Low Energy (BLE) up to 50 meters, and as a result are often used for indoor location technology, although beacons can be used outside as well. Frequently used in Smart buildings and offices. We use beacon technology in meeting room screens.

  • BIM
    BIM or Building Information Modelling is an intelligent 3-D modelling process used by architects, engineers and construction professionals to provide insight and the tools to plan, design, construct and manage building infrastructure.

  • Biophilic design
    Including nature in interior or architectural design. the idea of fusing design with natural elements to bestow wellbeing benefits.

  • Blind-managed booking
    Where resources are automatically allocated based on user requested features or attributes, a user has no input into the resource (room or desk) but makes a request for a space and the system automatically allocates spaces to them based on their requested attributes/needs.

  • BMS
    Building Management System otherwise known as a building automation system (BAS), is a computer-based control system installed in buildings that controls and monitors the building's mechanical and electrical equipment such as ventilation, lighting, power systems, fire systems, and security systems.

  • Booking grid
    A booking grid allows users to quickly and efficiently view appointments or meetings in a daily, weekly and monthly display.

  • Breakout spaces
    Any space open to the workforce, visitors and partners which is separate from the usual working area. This area is designed for employees to relax, eat lunch or have informal meetings and collaborate in an informal manner.

  • Building automation system (BAS)
    See BMS.

  • Bump
    See Check-in and Bump.

  • BYOK
    Bring your own key (BYOK) refers to a cloud computing security marketing model which supports to assist cloud customers to use their own encryption key to encrypt their data. Giving security for on premises with the ease of cloud technology.

  • c

  • CAFM
    Computer-aided facility management (CAFM) is the support of facility management by information technology. The supply of information about the facilities is the center of attention. The tools of the CAFM are called CAFM software, CAFM applications or CAFM systems.

  • Catering management
    Ability to schedule catering items and associated workflows for vendors, such as a dashboard and functions to manage the status of requests.

  • Check-in and Bump
    Check-in is the process of a user logging into a space, normally using a RFID card or PIN to identify themselves with the workspace and the booking. When a meeting room or workspace isn't checked into within a pre-set timescale, the space can be 'bumped' or released back into the system for(...)

  • Co-working office
    Co-working is a working environment which provides office facilities for a variety of different people, whether they are remote workers, contractors or a variety of businesses.

  • Collaboration zones / areas
    Spaces which provide co-workers a place to meet and share ideas. The space can be as informal as a big table in the break room or as formal as a walled conference room.

  • Condeco
    We are the pioneering market leader in scalable, cloud-based meeting room scheduling and workspace reservation solutions that help some of the biggest brands across the globe get more out of their space.

  • Condeco Connect
    An integrated meeting room booking system. Find out more about Connect.

  • Connected offices
    Created in a "smart" office environment it is tailored to employee needs - where it's easy and fast to perform standard office tasks such as finding meeting rooms, setting up video conferences, and managing office facilities.

  • Corporate real estate (CRES)
    The real property held or used by a business enterprise or organization for its own operational purposes. A corporate real estate portfolio typically includes a corporate headquarters and a number of branch offices.

  • Cosmos DB
    Microsoft Azure's schema-less, globally distributed database that unlike SQL does not store information in tables with defined columns, but in documents instead.

  • Creative spaces
    A space to brainstorm, where teams can work side-by-side with colleagues, clients, and communities to gather and share knowledge.

  • d

  • Data mart
    A data mart is a subject-oriented database that is often a partitioned segment of an enterprise data warehouse. The subset of data held in a data mart typically aligns with a particular business unit like sales, finance, or marketing. Data marts accelerate business processes by allowing access(...)

  • DBMS
    A Database Management System (DBMS) is system software for creating and managing databases. A DBMS makes it possible for end users to create, read, update and delete data in a database.

  • Design
    A plan or drawing produced to show the look and function or workings of a building, garment, or other object before it is built or redeveloped.

  • Desk-booking kiosk
    A user-friendly touch screen that enables your staff to book workstations when and where they need them. The touch screen can be put in lobby areas creating an attractive and cost-effective booking solution.

  • Desk-booking software
    The software enables better understanding of desk usage, facilitates desk-sharing schemes and develops new ways of working to accommodate an increasingly mobile-centric workforce.

  • Desk hoteling
    See hoteling and hot desking / desk sharing.

  • Desk : person ratio
    In a traditional workplace you'd normally find a desk : person ratio of 1:1, where each person has their own desk. Desk-sharing schemes allow you to reduce the number of desks without any decrease in productivity. This can be achieved with a desk booking management system like Condeco.

  • Desk screens
    Digital devices which allows your employees to easily tap and in and out of their desired workstation. Desk screens are used in conjunction with desk booking software and businesses desk sharing policy.

  • Digital signage
    Any form of electronic screen displaying digital images, from information, graphics, video, photographs, or social media, all provided in real time. Workplace digital signage can vary from Meeting Room Touch Screens, Desk booking screens, wayfinding devices and desk booking kiosks.

  • Digital transformation
    Is a fairly broad term which includes any business aligning technology, people, and business processes while trying to improve productivity, efficiency and goals, using technology and digital soltuions.

  • e

  • Employee hygiene
    To enable healthier workspaces, employee-usage through increase handwashing, and the use of disinfecting wipes and hand sanitizers are important.

  • f

  • Facilities management
    Is the professional which encompasses multiple disciplines, ensuring functionality, comfort, safety and efficiency. This is done by integrating people, place, processes and technology within the built environment.

  • Facilities manager
    A job role which is responsible for making sure that buildings and their services meet the needs of the people that work in them. Facilities managers are accountable for services such as cleaning, security and parking, to make sure the surrounding environment is in a suitable condition to(...)

  • Flexible working
    Is a way of working that suits an employee's needs, e.g. having flexible start and finish times, days or the week, or working from home.

  • Flexible workspace
    Also referred to as shared office space or flexispace. This type of workspace is perfect for remote or telecommuters.

  • Focus room
    Typically, a small space, meant for one to four people, generally informal, and most importantly, private. See also Huddle rooms.

  • Front of house
    The primary role of front of house is the management of the customer experience, which includes employees and visitors to and from the building.

  • Fun zones
    Dedicated areas within the workplace which might incorporate ping pong tables, pool tables or other communal games, known as a chill-out space in the office, it is a pleasant environment to be in as it boosts productivity and happiness.

  • g

  • G Suite
    G Suite is Google's collection of cloud-based products - Gmail, Drive, Docs, Sheets, etc. The Microsoft equivalent is the Office 365 platform.

  • GDPR
    The General Data Protection Regulation (GDPR) is a legal framework which sets guidelines for the collection and processing of personal information of individuals within the European Union (EU).

  • h

  • Healthy work spaces
    Optimal hygiene measures and practices that create a healthy working environment for all employees.

  • Home worker
    A worker who is home-based only. This is different to a remote worker, who has the capacity to work from various locations.

  • Hospitality
    The entire process of the experience for your visitors, from welcoming, catering and the journey.

  • Hot desking / Desk sharing
    The practice in an office of allocating desks to workers when they are required, rather than giving each worker their own desk. The aim is to bring flexibility to workspaces – allowing employees to move around the office floor to accommodate different daily activities, to work directly with a(...)

  • Hoteling
    Hoteling (office hoteling) is a form of workspace management in which workers dynamically schedule their use of workspaces. Hoteling is reservation-based unassigned seating; employees would typically reserve a workspace before they come to work in an office.

  • Huddle rooms
    Typically, a small space, meant for one to four people, generally informal, and most importantly, private. See also Focus room.

  • HVAC
    Heating, ventilation, and air conditioning (HVAC) is the technology of indoor environmental comfort. Its goal is to provide thermal comfort and acceptable indoor air quality.

  • Hybrid cloud
    A computing environment which is a mix of on-premise, private cloud and public cloud platforms.

  • Hybrid spaces
    An area that provides both formal and informal workspaces with social areas, hospitality areas and more, dependent upon the needs of employees. You might like to read: Are hybrid spaces the future of work?

  • i

  • IAM
    Identity and access management (IAM) is a framework of business processes, policies and technologies that facilitates the management of electronic or digital identities. With an IAM framework in place, information technology (IT) managers can control user access to critical information within(...)

  • Integrated workplace management system (IWMS)
    Integrated workplace management system (IWMS) is a software platform which enables businesses to optimize the use of their workplace technology and resources. This can include Video Conferencing, Room and Desk booking, heating and lighting etc.

  • Interactive Floorplan
    A floorplan of a building visualized within software to allow users to see the availability of meeting rooms and workspaces, and if appropriate, to allow them to book a resource. Some interactive floorplans can also display the location of colleagues.

  • IoT
    An Internet of Things (IoT) ecosystem consists of web-enabled smart devices that use embedded processors, sensors and communication hardware to collect, send and act on data they acquire from their environments.

  • ISMS
    An information security management system (ISMS) is a set of policies, processes procedures that describes and demonstrates an organisations approach to Information Security and for systematically managing an organisation's data. One of the key aims of an ISMS is to minimise risk through the(...)

  • ISO 27001
    ISO 27001 (ISO/IEC 27001:2013) is the international standard that provides the specification for an information security management system (ISMS). The latest version was published in October 2013. The Standard is designed to help organisations manage their information security processes in(...)

  • k

  • Kiosk
    See Desk-booking kiosk.

  • m

  • Managed booking
    A booking for a workplace resource where the user can choose the resource they want, but the request must be approved by an approver.

  • Meeting room
    A room, typically within a business environment, which is provided for singular events such as business conferences and meetings.

  • Meeting room services
    This includes all the services in a meeting room to make it successful, carparking facilities, catering services, technology set-up and any additional requirements. Managing all these services via one single solution, such as meeting room management software, is key to maintaining a smooth service.

  • Meeting space
    This can be anywhere you meet to discuss working activities with a colleague, customer, client, supplier or partner.

  • Microsoft Azure
    Microsoft cloud computing service, which is designed for building, testing, deploying, and managing applications and services.

  • Mobile workforce
    Refers to a group of employees who are scattered across various physical locations and are connected by computers, smartphones and other devices via the Internet.

  • Modern workplace
    A popular term use to define workspaces which are fully collaborative and integrated with technology, to create productivity, efficiency and enhance employee engagement.

  • Multi-screen technology
    The use of multiple physical display devices, such as monitors, televisions, and projectors, in order to increase the area available for computer programs running on a single computer system.

  • Multi-tenancy
    Multi-tenancy is an architecture in which a single instance of a software application serves multiple customers. Each customer is called a tenant.

  • Multi-use space
    A space which offers a flexible layout, generally more suited to creative uses.

  • n

  • Nap pods
    Specially designed chairs which are used in corporate/workplace environments and universities, which allow people to nap.

  • Neighbourhoods
    The practice of grouping together employees, departments or teams within the workplace. Our customer Oktra have perfected this.

  • NFC
    Near-field communication (NFC) allows phones, tablets, laptops, and other devices to easily share data with other NFC-equipped devices. It evolved from radio-frequency identification (RFID) technology.

  • No show
    An individual who has made a reservation, booking, or appointment but does not use the meeting space.

  • o

  • OAuth
    OAuth 2.0 is the industry-standard protocol for authorization. OAuth 2.0 focuses on client developer simplicity while providing specific authorization flows for web applications, desktop applications, mobile phones, and living room devices.

  • Occupancy sensors
    See Workplace Occupancy Sensing.

  • ODBC
    Open Database Connectivity (ODBC) is a standard application programming interface (API) for accessing database management systems (DBMS).

  • Office contact tracing
    Important in the coronavirus outbreak in lifting restrictions and enabling people to return to work. This refers to keeping a record of desk space used in office spaces, as well as meetings attended. All in an effort to inform employees if they have potentially been exposed to a person who(...)

  • Office sanitization
    Professional cleaning services that your office will implement, as well as the disinfecting measures in the office that will reduce the risk of infection and bacteria.

  • On premise
    Often abbreviated as ‘on-prem’, is software which is installed locally on servers at the business premises, rather than remotely.

  • Outlook add-in
    An add-in is a software program that expands the capabilities of bigger programs and has specific but limited features that require only minimal memory resources. Also referred to as plug-ins and extensions.

  • Outlook integration
    With the Condeco Outlook Add-in you can allow room searches, services, visitors and video conference bookings to be made from within the Outlook calendar.

  • p

  • PaaS
    Platform as a Service (PaaS) is a cloud computing model in which cloud vendors provide developers with a platform for building apps.

  • Physical social distancing
    The practice of physically distancing oneself from other people; keeping at least 6-feet (or two meters) apart at all times.

  • PIN
    Personal Identification Number (PIN) is a set of personal numbers used to prove positive identification.

  • Private zone
    A place to "hide away" to avoid interruptions. Ideal private zones may have doors and remind you of more traditional office spaces, except that they’re generally intended for one person only.

  • q

  • Quiet zone
    Spaces that help you to think and get things done. Often, they offer room to stretch out and focus on work while keeping colleagues nearby for a quick brainstorm.

  • r

  • Real time occupancy data
    See workspace occupancy sensing.

  • Recurring bookings
    A repetitive booking to secure a workspace within a working environment.

  • Remote worker
    A person who has the capacity to work in any location. Sometimes referred to as telecommuter or teleworker. This is a different concept to a Home Worker which is someone who only works from their home.

  • Remote working
    Refers to a job that is performed outside of the office. It is sometimes called telecommuting or teleworking.

  • Reservations
    The action of reserving meeting spaces, and desk sharing spaces.

  • Resource management tools
    The process by which businesses manage their resources and facilities within their workspace. This could be meeting room spaces, desk spaces, catering, carparking and other resources.

  • Responsive UI
    Web UI developed in a way that it works across different screen sizes and devices, with the objective to have a website or application that delivers a good experience across different touchpoints.

  • Return to the office
    A term used to refer to the post-COVID-19 lockdown period, where many regions are looking into how they can get their employees back to the workplace safely once the quarantine restrictions are relaxed.

  • Return to work
    Refering to the post-COVID-19 lockdown, where businesses are planning how to get their employees back to work once quarantine restrictions are relaxed.

  • Reverse hoteling
    In reverse hoteling, an employee is assigned a workstation (normally the same one each day) and when they are on leave or out of office, they are encouraged to release the space for someone else to use as a hoteling space. See also Hoteling.

  • RFID
    Radio-frequency identification (RFID) refers to a technology whereby digital data encoded in RFID tags or smart labels are captured by a reader via radio waves.

  • Room booking
    A booking made through a digital platform, mobile app or MS Outlook to secure a workspace. More traditional methods can be paper-based methods such as a paper diary.

  • s

  • SaaS
    Software as a Service (SaaS) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted.

  • Same day desk booking
    Allows individuals to book their workstation or work space on the same day, using Condeco booking systems this can be achieved through the Mobile Booking App, the Desk booking Kiosk or through the desk booking software.

  • Sandbox
    A virtual space in which new or untested software or coding can be run securely for participants to test and train.

  • Scheduling
    Arrange or plan an event, meeting, conference, with scheduling software to take place at a particular time and place. See also scheduling software.

  • Scheduling software
    A digital platform which allows businesses to schedule and plan appointments. Condeco software allows businesses and professionals to manage appointments and bookings with meeting space and desk booking.

  • Sensor
    A Condeco sensor refers to an IoT device that picks up the presence of people at desks or meeting rooms, and sends the data to the Cloud for further analysis.

  • Sensor study
    Workspace occupancy sensing helps understand how your desks, meeting rooms and break out spaces are being used.

  • Shared working spaces
    Similar to desk sharing, this concept is more about a large working table or a collaborative space which allows multiple users. More like a café style with a shared seating arrangement.

  • Smart building
    Any structure that uses automated processes to automatically control the building's operations including heating, ventilation, air conditioning, lighting, security and other systems.

  • Smart city
    A municipality that uses information and communication technologies to increase operational efficiency, share information with the public and improve both the quality of government services and citizen welfare.

  • Smart dust
    Made up of tiny microelectromechanical systems (MEMS), such as sensors, robots or other devices which can detect the temperature, light and air of a particular environment. Generally operated on a network wirelessly and required to carry out particular tasks.

  • Smart office
    A smart office is a workplace where technology enables people to work better, faster and, of course, smarter. Beacons, sensors and mobile apps help employees perform menial tasks, so they have enough time to focus on growing businesses and innovating.

  • Social distancing
    The practice of physically distancing oneself from other people; keeping at least 6-feet (or two meters) apart at all times.

  • Space utilization
    A measure of whether and how space is being used, and how often.

  • SSO
    Single sign-on (SSO) is a property of identity and access management (IAM) that enables users to securely authenticate with multiple applications and websites by logging in only once, with just one set of credentials (username and password).

  • t

  • Transparent data encryption (TDE)
    Transparent data encryption (TDE) helps protect the Azure SQL Database, Azure SQL Managed Instance, and Azure Data Warehouse against the threat of malicious offline activity, by encrypting data at rest.

  • u

  • Unified comms
    The concept of describing the integration of all communication tools, such as instant messaging, video conferencing, mobile and telephony.

  • User adoption
    A situation in which users adopt a system or process which is designed to fill a specific need. User adoption is often measured by the number of users who have started using the new process or system.

  • UserVoice
    UserVoice is a product management and customer support tool that allows businesses to build a suggestions portal for their users to submit feature ideas.

  • Utilization
    Identify how often meeting rooms are used, for how long and by whom.

  • UX
    User experience (UX) is a person's emotions and attitudes about using a particular product, system or service. It includes the practical, experiential, affective, meaningful and valuable aspects of human-computer interaction and product ownership.

  • v

  • VDI or virtual desktop
    Virtual desktop infrastructure (VDI) is defined as the hosting of desktop environments on a central server. It is a form of desktop virtualization, as the specific desktop images run within virtual machines (VMs) and are delivered to end clients over a network.

  • Vendor management
    Condeco enables users to book things like catering and AV equipment in on seamless booking process. You can also keep track of correct notice times, cost codes and available stock levels for future bookings.

  • Video conferencing
    Telecommunication in the form of a videoconference, such as Skype and zoom, allowing individuals the ability to speak on a video digital platform. You might like to read more about Condeco Skype for Business.

  • Virtual machine
    Virtual machines (VMs) allow you to run an operating system in an app window on your desktop that behaves like a full, separate computer. You can use them play around with different operating systems, run software your main operating system can’t, and try out apps in a safe, sandboxed environment.

  • Virtual space
    A navigable visual digital environment where employees can collaborate.

  • Visitor management
    Enables your company to leave the right impression by providing a fluid and seamless visitor experience. When a visitor arrives, the visitor management feature gives reception instant access to their details.

  • Visitor passes
    The visitor management feature enables instant printing of visitor passes with all the relevant information, including: badge numbers, pictures and colour coding. Find out more about visitor management.

  • w

  • WaaS
    Workspace-as-a-Service (WaaS) is a form of desktop virtualization that provides access to business applications and data from anywhere at any time.

  • Wayfinder
    A large screen displaying easy-to-read meeting room information and directions for visitors and meeting attendees.

  • Workhub
    Similar to co-working spaces, a Workhub is a flexible workspace that provides an office space to remote, flexible or smaller businesses, when needed.

  • Workplace
    The place in which you work. This can include your office, café, home, car, shared workplace.

  • Workplace design
    Refers to the process of designing and organizing a workplace to optimize worker performance and safety.

  • Workplace generations
    Refers to the different generations within the workplace, Baby boomers, Generation X, Generation Y, Millennials and Generation Z. Businesses are now defining how they can bring together all the generations with collaboration, process and technology.

  • Workplace heatmaps
    Workplace heatmaps are a visual representation of how individuals are utilizing work spaces, allowing businesses to review real-time or data compiled over a specified time period. Generally used in conjunction with an occupancy sensing survey.

  • Workplace occupancy sensing
    Helps understand how your desks, meeting rooms and break out spaces are used.

  • Workplace optimisation
    Business strategy that integrates contact center technologies for customer experience to promote operational efficiency. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staff.

  • Workplace privacy solutions
    Stand-alone units, also known as Pods or Office Pods, come in all shapes and sizes and are designed to create a sense of privacy. Some are even portable.

  • Workplace solution
    A solution for the business in the form of technical or digital solutions, design and layout or a physical change to the workplace.

  • Workspace
    The space in which you work, this can include a desk, bench, workstation, breakout area or any workspace.

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