Condeco Android screens must be able to reach out to NTP servers to synchronize the date and time.

When an NTP server cannot be contacted, the device time will not match the server time:

  • Without synchronized date-time, the screens are unable to get calendar information, screen settings, etc.
  • Without synchronized date-time, the screens internal clock drifts and the screens become unresponsive. Incorrect booking information may be displayed.

By default, screens are pre-configured to use the default NTP servers specified in the allowlist.
Each of these public NTP services redirects the NTP traffic to a geographically local time server.

If the default NTP servers are blocked or blacklisted, a custom NTP server can be configured. Refer to Meeting Room Screen Custom NTP Configuration or Desk Booking Screen Custom NTP Configuration.

To validate a successful NTP connection, check the time on the screen is updated to the current local time by swiping down from the top of the screen.

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