A series of tests can be run from the Health Check screen to check network connectivity and NTP server details of a V3 desk booking screen.
Check the network
- From the Admin Menu tap Health Check.
- Tap Network Details.
- Wait whilst the endpoints are tested.
- If unsuccessful, ‘Failed to reach the network’ is displayed with an option to Try again.
- If some or all of the checks are successful, the network details list is displayed.
Unsuccessful tests are indicated by a red line.
- If unsuccessful, ‘Failed to reach the network’ is displayed with an option to Try again.
Check the strength of the RSSI Wi-Fi signal
Follow the steps to check the strength of the RSSI signal from the Health Check screen.
- From the Admin Menu tap Health Check.
- Tap Network Details.
- Wait whilst the endpoints are tested.
- The network details list displays the strength of the RSSI signal and the color indicates if the signal strength is Good (green), Weak (amber), or Poor (red).
RSSI of -60 dBm or better is Good (green)
RSSI of -61 to -65 dBm is Weak (amber)
RSSI of -66 dBm or lower is Poor (red)
The RSSI signal strength is also indicated by the color of the Wi-Fi icon on the device. More details about the desk screen display in the Desk Booking Screen User Guide
Check the connectivity
- From the Admin Menu tap Health Check.
- Tap Connectivity.
- Wait whilst the endpoints are tested.
- If unsuccessful, ‘Failed to reach the network’ is displayed with an option to Try again.
- If some or all of the checks are successful, the HTTPS connections, NTP Server connections and HTTPS calendar service details are displayed.
Unsuccessful connections are displayed in red.
- If unsuccessful, ‘Failed to reach the network’ is displayed with an option to Try again.
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