Health check

v3 Desk Booking Screen

A series of tests can be run from the Health Check screen to check network connectivity and NTP server details of a V3 desk booking screen.

*The health check is supported by desk screens on 8.1.40 or later. Learn more about updating desk screens in Checking for updates

Check the network

1. From the Admin Menu tap Health Check.
   

2. Tap Network Details.
   

3. Wait whilst the endpoints are tested.
   
   1. If unsuccessful, ‘Failed to reach the network’ is displayed with an option to Try again.
      
   2. If some or all of the checks are successful, the network details list is displayed.
      
      Unsuccessful tests are indicated by a red line.
      

Check the strength of the RSSI Wi-Fi signal

Follow the steps to check the strength of the RSSI signal from the Health Check screen.

*The RSSI signal strength is a negative number so -60 dMb is stronger than -70 dMb.

1. From the Admin Menu tap Health Check.
   

2. Tap Network Details.
   

3. Wait whilst the endpoints are tested.
   

4. The network details list displays the strength of the RSSI signal and the color indicates if the signal strength is Good (green), Weak (amber), or Poor (red).
   
   RSSI of -60 dBm or better is Good (green)
   
   
   RSSI of -61 to -65 dBm is Weak (amber)
   
   
   RSSI of -66 dBm or lower is Poor (red)

The RSSI signal strength is also indicated by the color of the Wi-Fi icon on the device. More details about the desk screen display in the Desk Booking Screen User Guide

Check the connectivity

1. From the Admin Menu tap Health Check.

2. Tap Connectivity.
   

3. Wait whilst the endpoints are tested.
   
   1. If unsuccessful, ‘Failed to reach the network’ is displayed with an option to Try again.
      
   2. If some or all of the checks are successful, the HTTPS connections, NTP Server connections and HTTPS calendar service details are displayed.
      
      Unsuccessful connections are displayed in red.
      

Back to top