QR codes FAQ

How does a user check in if they cannot scan the QR code because their mobile device is not working or is unavailable?

Administrators can check in on behalf of users from the booking grid for personal spaces*. When a booking is within the check-in period defined for the group, a tick is displayed on the booking. Click the tick to check the user in (or click the cross to cancel the booking).

*Limitations apply, click here to learn more about checking in on behalf of users.

Can QR codes be quickly enabled or disabled for a location or a floor?

Absolutely. In Resource Administration, you can filter resources by location, floor, group, and workspace type, select all filtered results and click a button to either enable or disable QR codes for the selected resources.

If QR codes are disabled in Global Settings, is checking in using QR code scanning disabled for every resource?

Yes, QR codes scanning is disabled for all locations. Resources configured for QR code scanning revert to manual check-in using the web or mobile app, or proximity-based check-in if geolocations are set for the location.

How are the QR codes printed and on what media?

QR codes are printed using 3rd party software, Condeco does not provide a printing function for QR codes. There are many online tools available for this and the QR code can be printed on any media of your choice to be displayed at the resource, it can even be etched in wood!

We already have QR codes in place, can we apply our own QR code values to our resources?

Yes, you can edit the QR code value in the resource configuration and apply your existing code values. If you would like to customize QR codes in bulk, please contact Condeco Support.

What if a QR code value is accidentally edited or deleted?

You can regenerate a QR code value for the resource and print a new QR code label to place at the resource.

When geolocations are enabled at a location, does the QR code still need to be scanned to check in?

At the moment, yes. If QR code scanning is enabled for a resource, all* other check-in methods are disabled. We may allow proximity-based check-in to override QR code check-in in the future.

*If installed, users can also check-in via a Condeco screen at a resource enabled for QR code scanning, or from the Condeco Kiosk.

When a QR code is enabled for a resource, can the user check-in in any other way?

When QR codes are enabled, check-in is only* possible by scanning the QR code. The check-in function on the web application is disabled and displays a message advising the user to check-in from the Condeco mobile app.

*If installed, users can also check-in via a Condeco screen at a resource enabled for QR code scanning, or from the Condeco Kiosk.

Can the QR code be scanned with the normal camera app on a device?

No, the QR code must be scanned using the check-in function on the Condeco mobile app.

What access is required for the mobile device to scan the QR code?

To scan a QR code, the Condeco mobile app must be installed and be granted access to the device camera. Users are prompted to allow access to the camera when they tap the check-in button. If access is denied, they will not be able to check in. Access to the camera can be granted ‘always for this device’ or ‘once only’. If ‘once only’ is selected the app will prompt for access each time they check in.

If Self-certification is enabled for a location, do users have to self-certify before scanning the QR code to check in?

Yes, the self-certification journey has not changed and is still required prior to checking in when enabled for a location.

If a Condeco screen is installed for a resource that is also enabled for QR codes, can I check in on the screen?

Yes, it is still possible to check-in via a Condeco desk or meeting room screen when installed for a resource enabled for QR codes. Check-in is also possible from a Condeco Kiosk if installed.

Can users check-in early to personal spaces and meeting spaces by scanning the QR code?

No, the check-in rules set for the Group still apply to resources enabled for QR code scanning.

Can a QR code be scanned on behalf of someone else?

No, only the booking owner can scan the QR code to check in.

Can you scan a QR code to book a workspace?

No, QR codes are only used for checking in.


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