Case Study

See how Condeco helped Auto Trader create a more flexible, professional and collaborative environment for their tech savvy workers.

Auto Trader is the UK’s number one motoring digital marketplace. From simple classified listings to highly advanced Internet car retailing technologies, Auto Trader has been leading UK motoring marketplace since 1977.

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In June 2013 Auto Trader went from a publishing company to a fully online digital business. The online migration resulted in significant growth for Auto Trader and a new work environment was needed that reflected their flexible working style. They were operating through several regional offices all over the country, which they wanted to consolidate to make a more unified, collaborative business model.

The company found themselves in a culture where meetings were necessary in order to collaborate. This was making available meeting rooms hard to find and causing a high proportion of no-shows, where people were forgetting to cancel unwanted meeting rooms.

Auto Trader wanted to introduce more break out spaces for collaboration, which would free up the meeting rooms for more formal, private events. Meetings were being booked in an MS Exchange calendar by local PAs or IT, this was a very time consuming process and additional catering options had to be managed completely separate.

Auto Trader was keen to increase their efficiency with back-end reports about utilisation, catering and services. The business also wanted to be able to book meetings through MS Outlook and add any additional requirements within the same booking form.

“Condeco gives us exactly what we need as a business. The software and screens are simple to use and the auto-bump function reduces our no-shows. The catering options can be cost coded back to the relevant departments, so we can efficiently manage the waste.”

— Jason Swords, User Experience Lead, Auto Trader



Auto Trader looked at various room booking solutions available in the market, including lower cost options such as Android or iPad panels. But they found the solutions were very limited in what information they could show.

Auto Trader was aware that Condeco was the best solution on the market to help them achieve their goals, so they chose to implement Condeco Room Booking Software. Condeco also provided Meeting Room Touch Screens for thirty-eight meeting rooms in Auto Trader’s new Manchester office.

Following this successful deployment in Manchester, Auto Trader implemented Condeco in their new London office, with an additional thirteen meeting rooms available for booking.

Condeco’s Outlook Add-in allows staff to book meetings at both locations directly from their MS Outlook calendar and request additional services like catering within the same form. This improves efficiencies across the business and saves individuals’ valuable time every day.

Condeco Meeting Room Touch Screens not only look fantastic in the new office environment, but also streamline the resource scheduling process including letting people make instant bookings from the room screen. People can immediately see if the room is in-use from the red, amber and green occupancy lights, which means meetings aren’t disturbed when in progress. To help them reduce their no-show problem Condeco’s auto-bump feature means if a meeting fails to start within 15 minutes, it is automatically freed up for others to use.

The implementation process was very quick and easy; the IT team built and configured the rooms themselves with guidance from Condeco’s service team. Auto Trader’s PAs and receptionists required very little additional training, as the system is so user friendly and straightforward to navigate.

The products used

Room Booking Icon

Meeting Room Booking
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Room Screens Icon

Meeting Room Signage
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the meeting room no-shows


Updated to be more tech-savy and professional

15 mins

Condeco’s auto bump feature set to automatically free up rooms to reduce no-shows

Free up IT, reception and PA time as individuals can now book their own meetings, services and catering


Create a more collaborative and agile working environment


Gain valuable intelligence about how their resources and assets are being used


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