Unable to open Settings page on meeting room screen

The settings page fails to open on a meeting room screen, or the screen is stuck on the spinner.

Why did this happen?

• Connection to *.core.windows.net to retrieve the settings is unavailable or slow.
• IoT connection to connectproduction.azure-devices.net is unavailable or slow.

What to check

1. Check the screen settings in the Device Hub.
2. Check the meeting room screen is updated to the latest software version. Refer to check for update.
3. Restart the meeting room screen.

*If there are any issues in downloading latest version updates to the screen from the steps above, Condeco Screen Flash Utility can be used to update the screen manually to the latest version. Refer to Condeco Flash Utility.

See also

Checking for updates
Domain allowlists
Screen Settings

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