Condeco Screen Manager Admin Guide

ErrMsg: ‘No connection to Exchange. An error has occurred, please check your calendar service or mailbox details’

A meeting room screen displays the message: No connection to Exchange. An error has occurred, please check your calendar service or mailbox details.

What to check

Why did this happen? What to check
The Service Account does not have delegate rights to the resource room mailbox. Check and apply delegate rights in Exchange:
  1. Login to Exchange as an administrator.
  2. Navigate to the room mailbox settings (Admin > Resources > Rooms & Equipment).
  3. Click Select delegates who can accept or decline booking requests and add the Service Account.
The Service Account password has been entered incorrectly. Check and re-enter the password. Passwords are case-sensitive.
Unable to connect to the Exchange Web Services (EWS) endpoint.
  1. Check the Exchange Web Services (EWS) URL on the Screen Manager Admin portal. See Setting up a Calendar Service. The EWS URL is case-sensitive.
  2. Check the EWS endpoint is accessible from the Wi-Fi or LAN network that the screen is connected to.
Incorrect mailbox name displayed on the meeting room screen. Check the mailbox name on the Screen Manager Admin portal. Once saved, the new mailbox name will display on the screen. See Setting up Exchange Rooms.

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