ErrMsg: ‘No connection to Exchange. An error has occurred, please check your calendar service or mailbox details’
A meeting room screen displays the message: No connection to Exchange. An error has occurred, please check your calendar service or mailbox details.
What to check
| Why did this happen? | What to check |
|---|---|
| The Service Account does not have delegate rights to the resource room mailbox. | Check and apply delegate rights in Exchange:
|
| The Service Account password has been entered incorrectly. | Check and re-enter the password. Passwords are case-sensitive. |
| Unable to connect to the Exchange Web Services (EWS) endpoint. |
|
| Incorrect mailbox name displayed on the meeting room screen. | Check the mailbox name on the Screen Manager Admin portal. Once saved, the new mailbox name will display on the screen. See Setting up Exchange Rooms. |
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