Technical specifications
Technical specifications for v2 meeting room screens and v3 desk booking screens are available in the deployment guides for the devices:
Technical requirements – v2 Meeting Room Screen
Technical requirements – v3 Desk Booking Screen
Troubleshooting
About Issues and Warnings
Why are screens listed under Issues and Warnings on the health dashboard?
FAQs
FAQ – Screen updates
FAQ – Health check notification emails
Help with configuration and setup
Activation
Unsuccessful activation
ErrMsg: Error retrieving calendar provider settings from the cloud
Connections and synchronization
Wi-Fi connection
Unable to open Settings page on meeting room screen
ErrMsg: Failed to connect to service
ErrMsg: Unable to get a list of regions. Please contact the administrator
MS Exchange
Validations for MS Exchange installations
ErrMsg: Can’t connect to the calendar. Attempting to retry
ErrMsg: No connection to Exchange. An error has occurred, please check your calendar service or mailbox details
RFID card
RFID card is not recognized on meeting room screen or desk booking screen
Time zone
Incorrect time zone
Screen Time Validation
NTP failures
User Management
Bulk upload of user data from a CSV file fails
Error messages
Can’t connect to the calendar. Attempting to retry
Error retrieving calendar provider settings from the cloud
Failed to connect to service
No connection to Exchange. An error has occurred, please check your calendar service or mailbox details
Unable to get a list of regions. Please contact the administrator
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