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Technical specifications

Technical specifications for v2 meeting room screens and v3 desk booking screens are available in the deployment guides for the devices:

Technical requirements – v2 Meeting Room Screen
Technical requirements – v3 Desk Booking Screen

Troubleshooting

About Issues and Warnings

Why are screens listed under Issues and Warnings on the health dashboard?

FAQs

FAQ – Screen updates
FAQ – Health check notification emails

Help with configuration and setup

Activation
Unsuccessful activation
ErrMsg: Error retrieving calendar provider settings from the cloud

Connections and synchronization
Connectivity issues with meeting room screens
Wi-Fi connection
Unable to open Settings page on meeting room screen
ErrMsg: Failed to connect to service
ErrMsg: Unable to get a list of regions. Please contact the administrator

MS Exchange
End of life notice for Basic Authentication
Validations for MS Exchange installations
ErrMsg: Can’t connect to the calendar. Attempting to retry
ErrMsg: No connection to Exchange. An error has occurred, please check your calendar service or mailbox details

RFID card
RFID card is not recognized on meeting room screen or desk booking screen

Time zone
Incorrect time zone
Screen Time Validation
NTP failures

User Management
Bulk upload of user data from a CSV file fails

Error messages

Can’t connect to the calendar. Attempting to retry
Error retrieving calendar provider settings from the cloud
Failed to connect to service
No connection to Exchange. An error has occurred, please check your calendar service or mailbox details
Unable to get a list of regions. Please contact the administrator

Contact support

For more help, registered customers can raise an incident from our support portal support.condecosoftware.com/ (login required).