Good to know

  • Only organizations using MS Exchange or Google calendar services need to manage users in the Device Hub.
  • Users can self-register on the meeting room screens, so there is normally little need to set them up manually. Learn more.
  • Admin accounts must be created or upgraded to an admin role manually.

Contents


How to find a user’s account

  1. Sign in to the Condeco Device Hub.
  2. Click the Users icon in the left icon bar.
  3. Type name or email address into the search box.

Back to top


Create a new user

  1. Sign in to the Condeco Device Hub.
  2. Click the Users icon in the left icon bar.
  3. Click Add user.
  4. Enter First Name, Last Name, Email, Mobile Phone Number (optional for non-Admin roles).
  5. Select the role for the user. Either select an admin role or select User for normal user access. Learn more.
  6. Click Save. The new user is sent an email containing their PIN.

Back to top


Edit an existing user

  1. Sign in to the Condeco Device Hub.
  2. Click the Users icon in the left icon bar.
  3. Click the user to open the Add/Edit user page.
  4. Edit the details and click Save.

Back to top


Disable a user

You can disable users temporarily, to prevent access to the system.

  1. Sign in to the Condeco Device Hub.
  2. Click the Users icon in the left icon bar.
  3. Click the user to open the Add/Edit user page.
  4. Under Status select Disabled.
  5. Click Save and the user’s access is disabled.

Back to top


Bulk user upload

Follow the steps to download a CSV template file from the Bulk Upload page, enter your users’ details in the columns, and upload the CSV file to the Device Hub.

  1. Sign in to the Condeco Device Hub.
  2. Click the Users icon in the left icon bar.
  3. Click Bulk upload.
  4. Click Download sample CSV file.
  5. Open the downloaded sample CSV file and add user details in the relevant columns.
  1. Save the CSV file. File size must not exceed 16MB or contain more than 400,000 users.
  2. On the Bulk upload page in the Device Hub, click Browse to locate and upload the file.
  3. Choose if you want to send the users their PIN by email and click Upload.
  1. When the upload is complete, a green confirmation box is displayed at the bottom-right of the page.

At the bottom of the Bulk upload page is a list of your uploaded files and the upload status. You can download an error log for failed uploads and download the original uploaded files.

Back to top


Export users

  1. Sign in to the Condeco Device Hub.
  2. Click the Users icon in the left icon bar.
  3. Click Download User Data.
  4. The download is processed and a link to the download is sent by email. The link is valid for 24 hours. If the download fails for any reason, a notification of the failure is sent by email.

Back to top

Feedback

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
Condeco Support

Post Comment