Managing Users

Good to know

• Only organizations using MS Exchange or Google calendar services need to manage users in the Device Hub.
• Users can self-register on the meeting room screens, so there is normally little need to set them up manually. Learn more.
• Admin accounts must be created or upgraded to an admin role manually.

Contents

• How to find a user’s account
• Create a new user
• Edit an existing user
• Disable a user
• Bulk user upload
• Export users
• Administrator accounts

How to find a user’s account

1. Sign in to the Condeco Device Hub.
2. Click the Users icon in the left icon bar.
3. Type name or email address into the search box.

Back to top

Create a new user

1. Sign in to the Condeco Device Hub.
2. Click the Users icon in the left icon bar.
3. Click Add user.
4. Enter First Name, Last Name, Email, Mobile Phone Number (optional for non-Admin roles).
5. Select the role for the user. Either select an admin role or select User for normal user access. Learn more.
6. Click Save. The new user is sent an email containing their PIN.

Back to top

Edit an existing user

1. Sign in to the Condeco Device Hub.
2. Click the Users icon in the left icon bar.
3. Click the user to open the Add/Edit user page.
4. Edit the details and click Save.

Back to top

Disable a user

You can disable users temporarily, to prevent access to the system.

1. Sign in to the Condeco Device Hub.
2. Click the Users icon in the left icon bar.
3. Click the user to open the Add/Edit user page.
4. Under Status select Disabled.
5. Click Save and the user’s access is disabled.

Back to top

Bulk user upload

Follow the steps to download a CSV template file from the Bulk Upload page, enter your users’ details in the columns, and upload the CSV file to the Device Hub.

*Up to 400,000 users in a 16MB (max) CSV (comma separated variable) file can be uploaded to the system in bulk.

1. Sign in to the Condeco Device Hub.
2. Click the Users icon in the left icon bar.
3. Click Bulk upload.
4. Click Download sample CSV file.
5. Open the downloaded sample CSV file and add user details in the relevant columns.

*Phone number (no spaces), PIN, and RFID are optional and should only be entered if moving from another Condeco system. PIN length should be 6 characters (For more information on PIN and RFID, contact support).

6. Save the CSV file. File size must not exceed 16MB or contain more than 400,000 users.
7. On the Bulk upload page in the Device Hub, click Browse to locate and upload the file.
8. Choose if you want to send the users their PIN by email and click Upload.
   

9. When the upload is complete, a green confirmation box is displayed at the bottom-right of the page.
   

*The Australian data center may see a longer upload time compared to the West Europe region.

At the bottom of the Bulk upload page is a list of your uploaded files and the upload status. You can download an error log for failed uploads and download the original uploaded files.

Back to top

Export users

1. Sign in to the Condeco Device Hub.
2. Click the Users icon in the left icon bar.
3. Click Download User Data.
4. The download is processed and a link to the download is sent by email. The link is valid for 24 hours. If the download fails for any reason, a notification of the failure is sent by email.
   

*Multiple downloads can be run simultaneously by different user accounts. If a user is already running a download, that user cannot start another and will see a message advising their request is still in progress.

Back to top