Good to know
- Only organizations using MS Exchange or Google calendar services need to manage users in the Screen Manager.
- Users can self-register on the meeting room screens, so there is normally little need to set them up manually. Learn more.
- Admin accounts must be created or upgraded to an admin role manually.
Contents
- How to find a user’s account
- Create a new user
- Edit an existing user
- Disable a user
- Bulk user upload
- Export users
- Administrator accounts
How to find a user’s account
- Sign in to the Condeco Screen Manager.
- Click the Users icon in the left icon bar.
- Type name or email address into the search box.
Create a new user
- Sign in to the Condeco Screen Manager.
- Click the Users icon in the left icon bar.
- Click Add user.
- Enter First Name, Last Name, Email, Mobile Phone Number (optional for non-Admin roles).
- Select the role for the user. Either select an admin role or select User for normal user access. Learn more.
- Click Save. The new user is sent an email containing their PIN.
Edit an existing user
- Sign in to the Condeco Screen Manager.
- Click the Users icon in the left icon bar.
- Click the user to open the Add/Edit user page.
- Edit the details and click Save.
Disable a user
You can disable users temporarily, to prevent access to the system.
- Sign in to the Condeco Screen Manager.
- Click the Users icon in the left icon bar.
- Click the user to open the Add/Edit user page.
- Under Status select Disabled.
- Click Save and the user’s access is disabled.
Bulk user upload
Follow the steps to download a CSV template file from the Bulk Upload page, enter your users’ details in the columns, and upload the CSV file to the Screen Manager.
- Sign in to the Condeco Screen Manager.
- Click the Users icon in the left icon bar.
- Click Bulk upload.
- Click Download sample CSV file.
- Open the downloaded sample CSV file and add user details in the relevant columns.
- Save the CSV file. File size must not exceed 16MB or contain more than 400,000 users.
- On the Bulk upload page in the Screen Manager, click Browse to locate and upload the file.
- Choose if you want to send the users their PIN by email and click Upload.
- When the upload is complete, a green confirmation box is displayed at the bottom-right of the page.
At the bottom of the Bulk upload page is a list of your uploaded files and the upload status. You can download an error log for failed uploads and download the original uploaded files.
Export users
- Sign in to the Condeco Screen Manager.
- Click the Users icon in the left icon bar.
- Click Download User Data.
- The download is processed and a link to the download is sent by email. The link is valid for 24 hours. If the download fails for any reason, a notification of the failure is sent by email.
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