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ErrMsg: ‘Failed to connect to service’

Need help? » Help with configuration and setup » Connection and synchronization » ErrMsg: ‘Failed to connect to service’

A meeting room screen cannot connect to the calendar, fails to update settings or synchronize the time correctly. When setting up a meeting room screen or during normal operation, a ‘Failed to connect to Service’ warning message is displayed, or similar.…

ErrMsg: ‘Can’t connect to the calendar. Attempting to retry’

Need help? » Help with configuration and setup » MS Exchange » ErrMsg: ‘Can’t connect to the calendar. Attempting to retry’

A meeting room screen cannot connect to the Exchange calendar and displays the message Can’t connect to the calendar. Attempting to retry. Why did this happen? A common cause for this issue is an incomplete setup. When Android screens are configured with an…

Roll back to previous version (v3 desk booking screen)

Device Health » Roll back to previous version (v3 desk booking screen)

If an unexpected issue occurs with a v3 desk booking screen you can roll back to a previous APK or start a factory reset from any screen on the device. How to roll back the APK Swipe down from top of the desk booking screen to reveal the Settings Tile and tap…

Unable to open Settings page on meeting room screen

Need help? » Help with configuration and setup » Connection and synchronization » Unable to open Settings page on meeting room screen

The settings page fails to open on a meeting room screen, or the screen is stuck on the spinner. Why did this happen? Connection to *.core.windows.net to retrieve the settings is unavailable or slow. IoT connection to connectproduction.azure-devices.net is…

ErrMsg: ‘Unable to get a list of regions. Please contact the administrator’

Need help? » Help with configuration and setup » Connection and synchronization » ErrMsg: ‘Unable to get a list of regions. Please contact the administrator’

A meeting room screen displays the message Unable to get a list of regions. Please contact the administrator. Applies to Meeting Room Screens and Desk Booking Screens Why did this happen? Network connection issues may prevent regions from being accessed. What to…

ErrMsg: ‘No connection to Exchange. An error has occurred, please check your calendar service or mailbox details’

Need help? » Help with configuration and setup » MS Exchange » ErrMsg: ‘No connection to Exchange. An error has occurred, please check your calendar service or mailbox details’

A meeting room screen displays the message: No connection to Exchange. An error has occurred, please check your calendar service or mailbox details. What to check Why did this happen? What to check The Service Account does not have delegate…

Screen settings for desk booking screens

Getting Started » Screen Settings Profiles » Screen settings for desk booking screens

How to customize desk booking screen settings in the Condeco Cloud environment To edit a profile, from Screen Settings page of the Condeco Screen Manager, click the Name of Settings group you wish to customize and click Next to open the profile. To create a new…

Screen settings for meeting room screens

Getting Started » Screen Settings Profiles » Screen settings for meeting room screens

*Condeco recommends: Create a different screen settings profile (or profiles) for each location and ensure that each profile is created by the Location Admin specific to the location. Condeco recommends linking a maximum of 200 meeting room screens to each screen…

FAQ – Screen updates

Need help? » FAQ – Screen updates

Updating Condeco screens to the latest software version When do screens receive updates? In normal conditions, the update is downloaded to devices and installed silently during out-of-hours periods. Depending on many factors, it can take several days to update all…

Setting up Rooms and Desks

Getting Started » Setting up Rooms and Desks

How to set up Condeco Cloud Rooms How to set up Condeco Cloud Desks How to set up Exchange and Google Rooms

Initial setup and activation

Activation & configuration » v3 Desk Booking Screen » Initial setup and activation

v3 Desk Booking Screen Setting up the Desk Booking Screen Plug the USB cable into a suitable power source to power up the desk booking screen. Follow the on-screen instructions to set the language, connect to your network, set the time zone, NTP server, and…

Custom NTP server

Activation & configuration » v3 Desk Booking Screen » Admin options for desk booking screens » Custom NTP server

v3 Desk Booking Screen By default, the desk booking screens are pre-configured to use the default NTP servers specified in the allowlist. This guide explains how to set a custom NTP server and how to revert back to the default NTP servers. !Only desk booking…

Introduction

Introduction

Welcome to Condeco! In this guide, we’ll explain how to set up and activate your Condeco meeting room screens and desk booking screens. First, you will set up a Calendar Service and customize the screen behavior. Then you will set up your rooms and desks in…

Screen Settings Profiles

Getting Started » Screen Settings Profiles

Create screen settings profiles to manage the behavior of screens linked to the profile. You can set the days of the week and time of day the screens are active; when users must authenticate; the time format; supported RFID card types; booking policy; privacy settings;…

Setting up existing meeting room screens

Getting Started » Setting up a Calendar Service » MS Exchange calendar service » OAuth authentication for meeting room screens » Configuring OAuth authentication » Setting up existing meeting room screens

If you already have meeting room screens installed and working, we recommend enabling OAuth authentication on the screens before enabling OAuth authentication for your calendar service. !Switching from OAuth to Basic authentication is not supported! Once a room or…

Managing Users

Administrator and user accounts » Managing Users

Good to know Only organizations using MS Exchange or Google calendar services need to manage users in the Screen Manager. Users can self-register on the meeting room screens, so there is normally little need to set them up manually. Learn more. Admin accounts…

MS Exchange calendar service

Getting Started » Setting up a Calendar Service » MS Exchange calendar service

Set up a calendar service for your meeting room screens to connect to. This is the service that holds the meeting information for your rooms. When setting up a calendar service, you are providing the information necessary for each screen to communicate with the…

Admin options for desk booking screens

Activation & configuration » v3 Desk Booking Screen » Admin options for desk booking screens

v3 Desk Booking Screen Configuring the v3 desk booking screen The device is set up during the initial setup and activation process but settings can be changed at any time through the Admin menu on the device, as explained below. How to open the Admin menu on a…

Manual setup

Activation & configuration » v3 Desk Booking Screen » Initial setup and activation » Manual setup

v3 Desk Booking Screen After setting the language on your desk booking screen you can choose to continue the set up manually as explained below, or via the app. How to manually set up a desk booking screen Tap Set up manually. Connect to Network: The…

Themes for Meeting Room Screens

Customizing meeting room screen displays » Themes for Meeting Room Screens

*Condeco recommends: Create a different screen theme (or themes) for each location and ensure that each theme is created by the Location Admin specific to the location. Condeco recommends linking a maximum of 200 meeting room screens to each screen theme to maintain…

Need help?

Getting Started » Setting up a Calendar Service » MS Exchange calendar service » OAuth authentication for meeting room screens » Need help?

How to verify a successful OAuth configuration Use the Test-OAuthConnectivity cmdlet to verify your OAuth configuration is correct. This cmdlet verifies that on-premise Exchange and Exchange Online endpoints can successfully authenticate requests from each other.…

Admin options for meeting room screens

Activation & configuration » v2 Meeting Room Screen » Admin options for meeting room screens

v2 Meeting Room Screen Configuring the v2 meeting room screen The screen configuration set up during the Screen Setup can be changed at any time by entering the configuration mode on the screen. How to open the Admin menu on a meeting room screen Hold your…

OAuth authentication for meeting room screens

Getting Started » Setting up a Calendar Service » MS Exchange calendar service » OAuth authentication for meeting room screens

Introduction OAuth authentication for Condeco meeting room screens using the Microsoft 365 calendar service is now available and recommended for Microsoft Exchange online customers. OAuth authentication is an open-standard authorization protocol or framework that…

Setting up using the Desk Screen Manager app

Activation & configuration » v3 Desk Booking Screen » Initial setup and activation » Setting up using the Desk Screen Manager app

v3 Desk Booking Screen Desk Screen Manager app for Android If you are setting up multiple Condeco desk booking screens we recommend downloading Condeco’s Desk Screen Manager app. Connecting desk booking screens to your network and an NTP server, and setting…

SSO for Condeco Screen Manager

Administrator and user accounts » SSO for Condeco Screen Manager

The Condeco Screen Manager supports authentication via SSO (Single Sign-on) or by forms login (entering a username and password). If SSO is enabled, forms login is no longer possible. *Support for other IdPs is expected later this…

Condeco Cloud Rooms

Getting Started » Setting up Rooms and Desks » Condeco Cloud Rooms

Prior to activating a Condeco meeting room screen, the corresponding meeting space resource must already exist in the Condeco application and be added to the Condeco Screen Manager. Multiple Condeco v2 Meeting Room Screens can be managed by a single Condeco meeting…

Authorization for Microsoft Teams

Getting Started » Setting up a Calendar Service » MS Exchange calendar service » Authorization for Microsoft Teams

A Condeco meeting room screen connected to an Exchange calendar service using OAuth authentication, can start a Teams meeting in a meeting space via the Condeco Teams bot. With this feature enabled, when a user checks in to a booking with an associated Teams meeting,…

Time zone

Activation & configuration » v3 Desk Booking Screen » Admin options for desk booking screens » Time zone

v3 Desk Booking Screen Setting the time zone When setting the time zone you can either select the time zone from a list or start entering the name of a city to search for. Search for City From the Admin Menu tap Time Zone then tap Search for City. Enter…

Setting up a Calendar Service

Getting Started » Setting up a Calendar Service

First, set up a calendar service for your meeting room screens to connect to. This is the service that holds the meeting information for your rooms. When setting up a calendar service, you are providing the information necessary for each screen to communicate with the…

Activation & configuration

Activation & configuration

Before activating a screen, check you have completed the set up for your environment: Exchange – a valid Exchange mailbox is required for each room. Condeco Cloud – a valid Room or Desk must be set up. The following is required for all…

Wi-Fi connection

Activation & configuration » v2 Meeting Room Screen » Admin options for meeting room screens » Network settings » Wi-Fi connection

v2 Meeting Room Screen Connect a meeting room screen to a Wi-Fi network, and set a static IP and/or proxy server if required. Connect to a Wi-Fi network From the Admin Menu tap Network. Tap Use Wi-Fi network to enable. From the list, tap the Wi-Fi…

Ethernet connection

Activation & configuration » v2 Meeting Room Screen » Admin options for meeting room screens » Network settings » Ethernet connection

v2 Meeting Room Screen Connect a meeting room screen to a LAN via a shielded Ethernet cable, and set a static IP and/or proxy server if required. Connect to a LAN Connect an active shielded Ethernet cable to the desk booking screens network port. The RJ45 port…

Authenticating a meeting room screen for OAuth

Getting Started » Setting up a Calendar Service » MS Exchange calendar service » OAuth authentication for meeting room screens » Configuring OAuth authentication » Authenticating a meeting room screen for OAuth

How to activate and authenticate a meeting room screen for OAuth OAuth can be enabled for meeting room screens either from the Self-Service Admin Portal or directly from the screen. Choose your preferred configuration method: Authenticate OAuth for screens using the…

Check for updates

Activation & configuration » v3 Desk Booking Screen » Initial setup and activation » Check for updates

v3 Desk Booking Screen During the manual setup process or after setting up using the Desk Screen Manager app, the device checks for updates. Manual setup: The desk booking screen checks for updates (see below) once the network is configured. Once updated, the…

Authenticate OAuth at the meeting room screen

Getting Started » Setting up a Calendar Service » MS Exchange calendar service » OAuth authentication for meeting room screens » Configuring OAuth authentication » Authenticating a meeting room screen for OAuth » Authenticate OAuth at the meeting room screen

How to authenticate OAuth directly from the meeting room screen Prerequisites To authenticate OAuth directly from the screen, you need: Security PIN for the meeting room screen to open the Admin menu. Microsoft 365 calendar URL and email address. A laptop/device…

Condeco Cloud Desks

Getting Started » Setting up Rooms and Desks » Condeco Cloud Desks

How to add a desk *Prior to activating a Condeco Cloud desk booking screen, the desk must already exist in Condeco. Sign in to the Condeco Screen Manager. Select Device Management from the left icon bar and ensure the appropriate calendar service is…

Checking for updates

Activation & configuration » v3 Desk Booking Screen » Admin options for desk booking screens » Checking for updates

v3 Desk Booking Screen The desk booking screens periodically check for updates and install when available. Learn more about OTA (over-the-air) updates in the v3 Desk Booking Screen Deployment Guide. On occasion, it may be necessary to manually check for…

Enabling OAuth for the calendar service

Getting Started » Setting up a Calendar Service » MS Exchange calendar service » OAuth authentication for meeting room screens » Configuring OAuth authentication » Enabling OAuth for the calendar service

Before you start If you have existing screens in place, check you have completed Setting up existing meeting room screens before proceeding. How to enable OAuth for your calendar service Sign in to the Condeco Screen Manager. Click the Calendar Settings icon in…

Initial setup and activation

Activation & configuration » v2 Meeting Room Screen » Initial setup and activation

v2 Meeting Room Screen To activate a v2 Meeting Room Screen *Unless the screen is already mounted to the wall, the following is best done in front of a computer as you will be interacting with the Condeco Screen Manager as well as the screen. Power up the…

Time zone

Need help? » Help with configuration and setup » Time zone

An incorrect time zone is displayed on a meeting room or desk screen. What to check Set the correct time zone on the device. See: Configure time zone for desk screen Configure time zone for meeting room screen. Ensure the screen can access the NTP server. …

Customer Support

Customer Support

For technical assistance, contact the Condeco Global Administrator in your organization (usually a member of your IT team or Facilities Management team). Condeco knowledge resources Online manuals and guides Customer support portal (login required) Customer support…

Contactless check-in

Activation & configuration » v2 Meeting Room Screen » Admin options for meeting room screens » Contactless check-in

v2 Meeting Room Screen When contactless check-in is enabled for a Condeco meeting room screen, for the first five minutes of the check-in period, every 30 seconds the screen toggles between allowing check-in using an RFID card (contactless) and tapping check-in on…

Assigning Admin roles

Administrator and user accounts » Administrator accounts » Assigning Admin roles

Only Global and Country admins can assign admin roles to users: Global administrators can assign users as administrators and assign any admin role. Country administrators can assign users as Location administrators for locations in the countries they…

Customizing meeting room screen displays

Customizing meeting room screen displays

Display options for v2 Meeting Room Screens Customize your meeting room screens with custom backgrounds and logos. Choose from a number of predefined themes, or create your own. You can create as many themes as you like, enabling different themes for every room,…

Getting Started

Getting Started

Before you start Condeco Screens can connect to Condeco calendar services, or Microsoft Exchange or Google G Suite calendar services. Each calendar service has its own prerequisites as described below. Condeco Cloud The Condeco Cloud Connector is set up by the…

Custom NTP server

Activation & configuration » v2 Meeting Room Screen » Admin options for meeting room screens » Custom NTP server

v2 Meeting Room Screen By default, the meeting room screens are pre-configured to use the default NTP servers specified in the allowlist. *Restricted networks: You cannot configure a custom NTP server on a restricted network from the Admin menu. This needs to be…

Locations (Exchange and Google)

Getting Started » Locations (Exchange and Google)

*A Location is required for Exchange and Google environments only. Set up a location Sign in to the Condeco Screen Manager. Select Device Management from the left icon bar and ensure the appropriate calendar service is selected. Click Locations. Select the…

FAQ – Device check notification emails

Need help? » FAQ – Device check notification emails

Device check notification emails report the total number of desk booking screens and meeting room screens reporting issues. Notifications are sent every day at 00:00 GMT to administrators who have opted in. Device Health notification email How do administrators…

Deployment guidelines

Screen deployment » Deployment guidelines

Screen deployment Recommendations for the secure deployment of Condeco screens To ensure continual security of your networks and your Condeco meeting room screens and desk booking screens, we recommend the following. Set up a dedicated network To comply with…

Device Health

Device Health

The Device Health dashboard provides information on the status of your Condeco devices with different device types grouped separately (desk or room screens, for example). For each type, three boxes are displayed to show the total number of devices installed, the number…

Domain allowlists

Domain allowlists

Allowlist requirements for Condeco Screens If you use allowlists or denylists you must allow access to the fully qualified domains listed below. Android 8 Screens Domain Protocol / PORT Fully Qualified Domain Names Reason / Usage …

Condeco Flash Utility

Condeco Flash Utility

Use the Condeco Flash Utility to upgrade your V2 meeting room screens and V3 desk booking screens to the latest version of the Android operating system and the latest release of Condeco. The Condeco Flash Utility makes it easy to quickly upgrade one screen after…

Activation

Activation & configuration » v3 Desk Booking Screen » Initial setup and activation » Activation

v3 Desk Booking Screen At the end of the manual setup process or after setting up using the Desk Screen Manager app, you are prompted to activate the desk booking screen. Follow the steps below. Activating the Desk Booking Screen !If you are updating a device…

Authenticate OAuth using the portal

Getting Started » Setting up a Calendar Service » MS Exchange calendar service » OAuth authentication for meeting room screens » Configuring OAuth authentication » Authenticating a meeting room screen for OAuth » Authenticate OAuth using the portal

How to enable OAuth for screens using the Self-Service Admin Portal Follow the steps below to authenticate your meeting room screen using the Self-Service Admin Portal. Sign in to the Condeco Screen Manager. Click the Device Management icon in the left icon bar…

Administrator accounts

Administrator and user accounts » Administrator accounts

Administrators have full access to the Condeco Screen Manager and can manage settings, create screen themes and distribute themes to devices, manage device activation and updates, and receive device health emails, etc. (See the table below for full…

Factory reset a desk booking screen

Activation & configuration » v3 Desk Booking Screen » Admin options for desk booking screens » Factory reset a desk booking screen

v3 Desk Booking Screen !Do NOT factory reset devices on the BETA or Preview programs. More details here. To access the Admin Menu and perform a factory reset of a desk booking screen, you need the PIN for the desk group. Go to Condeco Cloud Desk Settings for…

Help with configuration and setup

Need help? » Help with configuration and setup

Activation Unsuccessful activation ErrMsg: Error retrieving calendar provider settings from the cloud Connections and synchronization Wi-Fi connection Unable to open Settings page on meeting room screen ErrMsg: Failed to connect to service ErrMsg: Unable to get a…

Wi-Fi

Activation & configuration » v3 Desk Booking Screen » Admin options for desk booking screens » Wi-Fi

v3 Desk Booking Screen Connecting to the Wi-Fi network From the Admin Menu tap WIFI. The device searches for Wi-Fi networks. Tap the Wi-Fi network from the list and the device will attempt to connect. See below to manually enter the network details. …

Need help?

Need help?

Technical specifications Technical specifications for v2 meeting room screens and v3 desk booking screens are available in the deployment guides for the devices: Technical requirements – v2 Meeting Room Screen Technical requirements – v3 Desk Booking…

User Domain Access

Getting Started » User Domain Access

*User Domain Access is required for Exchange and Google environments only. Define who can register on the screens. Users with emails from the domains entered will be able to register. To manage who can register on the screen Sign in to the Condeco Screen…

Connection and synchronization

Need help? » Help with configuration and setup » Connection and synchronization

Contents Wi-Fi connection Unable to open Settings page on meeting room screen ErrMsg: Failed to connect to service ErrMsg: Unable to get a list of regions. Please contact the administrator See also Need help?

Screen Time validation

Need help? » Help with configuration and setup » Time zone » Screen Time validation

Condeco Android screens must be able to reach out to NTP servers to synchronize the date and time. When an NTP server cannot be contacted, the device time will not match the server time: Without synchronized date-time, the screens are unable to get calendar…

Condeco screen security

Introduction » Condeco screen security

Condeco v3 Desk Booking Screens and v2 Meeting Room Screens use a custom version of the Android 8 OS. Android 8 minimizes vulnerability exploitation with the following: Android 8 implements SELinux in enforcing mode confining system services and apps to pre-approved…

Google calendar

Getting Started » Setting up a Calendar Service » Google calendar

Before you can link Condeco to your Google Calendar you need to configure G Suite to allow API access to your resources. See G Suite configuration for Condeco Sign in to the Condeco Screen Manager. Click Calendar Settings in the left icon bar. Click Add…

Factory reset a meeting room screen

Activation & configuration » v2 Meeting Room Screen » Admin options for meeting room screens » Factory reset a meeting room screen

v2 Meeting Room Screen !Do NOT factory reset devices on the BETA or Preview programs. More details here. To access the Admin Menu and perform a factory reset for a meeting room screen, you need the PIN for the meeting room group. Go to Condeco Cloud Room Settings…

Registering

Need help? » Using the meeting room screen » Registering

Users cannot register at the screen. WHAT HAPPENS? IS THERE AN ERROR? What to check Google and Exchange configurations. Why did this happen? Only users with email addresses in the domains added to the Condeco Screen Manager will be able to register. What to…

URL mode for Meeting Room Screens

Customizing meeting room screen displays » URL mode for Meeting Room Screens

URL mode enables you to temporarily display a URL on your screens. This is useful for events or to display another booking solution. Sign in to the Condeco Screen Manager. Select Device Management from the left icon bar and ensure the appropriate calendar service…

MS Exchange

Need help? » Help with configuration and setup » MS Exchange

Contents Validations for MS Exchange installations ErrMsg: Can’t connect to the calendar. Attempting to retry ErrMsg: No connection to Exchange. An error has occurred, please check your calendar service or mailbox details See also Need…

Heartbeat not received

Need help? » Heartbeat not received

Why do screens report ‘Heartbeat not received’ on the Device Health dashboard? Each screen sends a ‘heartbeat’ message to Condeco every 15 minutes to report it is active, and also to report its software version. Screens are listed as…

Unsuccessful activation

Need help? » Help with configuration and setup » Activation issues » Unsuccessful activation

Activation of a meeting room or desk screen is unsuccessful. Why did this happen? Devices fail to activate if they are restricted from accessing certain domains. What to check Check the screen has an active LAN or Wi-Fi connection. Ensure the screens are allowed…

Network settings

Activation & configuration » v2 Meeting Room Screen » Admin options for meeting room screens » Network settings

v2 Meeting Room Screen The meeting room screens can connect to either a Wi-Fi network or LAN via an ethernet cable. Contents Connect to a LAN Connect to a Wi-Fi network

ErrMsg: ‘Error retrieving calendar provider settings from the cloud’

Need help? » Help with configuration and setup » Activation issues » ErrMsg: ‘Error retrieving calendar provider settings from the cloud’

During the activation process, after entering the PIN on a meeting room screen the message Error retrieving calendar provider settings from the cloud is displayed. Why did I see this message? This message is displayed when a screen has taken longer than 90 seconds…

Exchange and Google Rooms

Getting Started » Setting up Rooms and Desks » Exchange and Google Rooms

Creating a new Exchange room Sign in to the Condeco Screen Manager. Select Device Management from the left icon bar and ensure the appropriate calendar service is selected. Click Rooms & Screens. Press Add room. Select the Country, City, Building, Floor for your…

Limitations and FAQ

Getting Started » Setting up a Calendar Service » MS Exchange calendar service » OAuth authentication for meeting room screens » Limitations and FAQ

Limitations OAuth authentication is not supported for on-premise Exchange/NTLM. Switching from OAuth to Basic authentication is not supported. Once a room or screen has been authenticated to OAuth it cannot be moved back to Basic authentication. Bulk OAuth…

Health check

Activation & configuration » v3 Desk Booking Screen » Admin options for desk booking screens » Health check

v3 Desk Booking Screen A series of tests can be run from the Health Check screen to check network connectivity and NTP server details of a V3 desk booking screen. *The health check is supported by desk screens on 8.1.40 or later. Learn more about updating desk…

DRAFT – Connectivity issues with meeting room screens

Need help? » Help with configuration and setup » Connection and synchronization » DRAFT – Connectivity issues with meeting room screens

If a Condeco meeting room screen is experiencing connectivity issues, we recommend checking the following. Checklist – meeting room screen connectivity issues Check the relevant endpoints are allowed. See Domain allowlists Check the meeting room screen is…

RFID card

Need help? » Help with configuration and setup » RFID card

RFID card is not recognized on meeting room screen or desk booking screen. What to check Check the RFID card type is enabled in the Condeco Screen Manager. Navigate to Screen Settings > Open the Settings Group Profile > Tick the RFID card types in use. …

User cannot book meetings

Need help? » Using the meeting room screen » User cannot book meetings

Users are unable to make a booking directly from meeting room screen. WHAT HAPPENS? IS THERE AN ERROR? What to check Check the Booking Policy in the Condeco Screen Manager. See Screen Settings

Wi-Fi connectivity

Need help? » Help with configuration and setup » Connection and synchronization » Wi-Fi connectivity

Wi-Fi signal strength Wi-Fi signal strength is measured in dBm and is referred to as ‘RSSI’. To operate successfully, the RSSI to a device must be at least -60dBm for both desk booking screens and meeting room screens. *dBm is a negative number so -59 is…

Reporting Dashboard

Reporting Dashboard

*The Reporting Dashboard is only available for Exchange and Google. To access the reporting dashboard Sign in to the Condeco Screen Manager. Press Dashboard in the left navigation. The “Utilisation by day” data can be switched between Day and Date…

Validations for MS Exchange installations

Need help? » Help with configuration and setup » MS Exchange » Validations for MS Exchange installations

When configuring Condeco meeting room screens with an Exchange implementation, we recommend the following checks to ensure a successful integration. Validate IP Allowlist Check Domain allowlist for a list of qualified domains that must be allowed. Validate…

NTP failures

Need help? » Help with configuration and setup » Time zone » NTP failures

Some or all of the following issues may be experienced when the NTP connection fails. Meeting room or desk screen shows an incorrect date. Screen does not function. Network logs show IP connection failures for screens. Why did this happen? It is possible that…

Checking for updates

Activation & configuration » v2 Meeting Room Screen » Admin options for meeting room screens » Checking for updates

v2 Meeting Room Screen The meeting room screens periodically check for updates and install when available. On occasion, it may be necessary to manually check for updates and this can be done by long-pressing the version number displayed at the bottom of the Admin…

Language

Activation & configuration » v3 Desk Booking Screen » Admin options for desk booking screens » Language

v3 Desk Booking Screen Setting the language From the Admin Menu tap Language. Tap the language for the device. Back to top

Health check

Activation & configuration » v2 Meeting Room Screen » Admin options for meeting room screens » Health check

v2 Meeting Room Screen A series of tests can be run from the Health Check screen to check network connectivity and NTP server details of a v2 Meeting Room Screen. *The health check is supported by v2 Meeting Room Screens on 8.3.4 or later. Learn more about…

Meeting Room Screen flicker/lag

Need help? » Using the meeting room screen » Meeting Room Screen flicker/lag

Meeting room screens flicker and/or poor network performance is experienced. Why did this happen? The resolution of the custom image on the screen is smaller or larger than 1280px x 800px. What to check Ensure the resolution of the custom image displayed on the…

Bulk upload Issues

Need help? » Help with configuration and setup » User management » Bulk upload Issues

Cannot bulk upload users from CSV (comma separated variable) file. Why did this happen? The CSV file must be saved with UTF-8 encoding. What to check Open the CSV file in an application such as MS Excel, Google sheets or Notepad and save as CSV UTF-8 (Comma…

Factory reset

Device Health » Factory reset

Perform a factory reset to wipe all configurations and customizations from a meeting room screen or a desk booking screen. Factory reset a meeting room screen Factory reset a desk booking screen !Do NOT factory reset devices on the BETA or Preview programs. More…

Configuring OAuth authentication

Getting Started » Setting up a Calendar Service » MS Exchange calendar service » OAuth authentication for meeting room screens » Configuring OAuth authentication

Your configuration path for OAuth authentication depends on whether you have meeting room screens already installed and working. Choose the path below for your setup. Recommended transition journey when screens are already installed and working Prepare and…