Condeco Device Hub
Table of Contents
Condeco Device Hub
  • Introduction
    • Domain allowlists
    • Condeco Meeting Room Screens
      • Prerequisites
      • Setting up a Calendar Service
        • MS Exchange calendar service
          • OAuth authentication for meeting room screens
            • Technical information
            • Limitations and FAQ
            • Configuring OAuth authentication
              • Prepare existing meeting room screens for OAuth
              • Enabling OAuth for the calendar service
              • Authenticating a meeting room screen for OAuth
                • Authenticate OAuth using the Device Hub
                • Authenticate OAuth at the meeting room screen
            • Verifying a successful OAuth configuration
          • Authorization for Microsoft Teams
        • Google calendar
      • User Domain Access
      • Locations
    • Condeco Desk Booking Screens
    • Screen Settings Profiles
      • Screen settings for desk booking screens
      • Screen settings for meeting room screens
    • Setting up Rooms and Desks
      • Condeco Cloud Desks
      • Condeco Cloud Rooms
      • Exchange and Google Rooms
    • Screen deployment
      • Deployment guidelines
    • Activation & configuration
      • v2 Meeting Room Screen
        • Initial setup and activation
        • Admin options for meeting room screens
          • Custom NTP server
          • Network settings
            • Ethernet connection
            • Wi-Fi connection
          • Contactless check-in
          • Health check
          • Checking for updates
          • Factory reset a meeting room screen
      • v3 Desk Booking Screen
        • Initial setup and activation
          • Manual setup
          • Setting up using the Desk Screen Manager app
          • Check for updates
          • Activation
        • Admin options for desk booking screens
          • Custom NTP server
          • Time zone
          • Language
          • Wi-Fi
          • Health check
          • Checking for updates
          • Factory reset a desk booking screen
    • Customizing meeting room screen displays
      • Themes for Meeting Room Screens
      • URL mode for Meeting Room Screens
    • User management
      • Administrator accounts
        • Assigning Admin roles
      • Managing Users
      • SSO for the Condeco Device Hub
      • SCIM API integration for the Device Hub
        • Technical details
        • Supported features and limitations
        • FAQ
        • Configuring SCIM provisioning for Device Hub
          • Microsoft Azure AD
            • Prerequisites
            • Supported actions
            • Configuration
              • Current cycle status
          • Attribute mappings with Device Hub
        • External group mapping for SCIM
          • How to import external groups to the Device Hub
          • Assign user and admin roles to external group members
    • Reporting Dashboard
    • Device Health
      • Factory reset
      • Roll back to previous version (v3 desk booking screen)
    • Condeco Flash Utility
    • Need help?
      • Heartbeat not received
      • FAQ – Device check notification emails
      • FAQ – Screen updates
      • Help with configuration and setup
        • Activation issues
          • Unsuccessful activation
          • ErrMsg: ‘Error retrieving calendar provider settings from the cloud’
        • Connection and synchronization
          • Connectivity issues with meeting room screens
          • Wi-Fi connectivity
          • Unable to open Settings page on meeting room screen
          • ErrMsg: ‘Failed to connect to service’
          • ErrMsg: ‘Unable to get a list of regions. Please contact the administrator’
        • MS Exchange
          • End of life notice for Basic Authentication
          • Validations for MS Exchange installations
          • ErrMsg: ‘Can’t connect to the calendar. Attempting to retry’
          • ErrMsg: ‘No connection to Exchange. An error has occurred, please check your calendar service or mailbox details’
        • RFID card
        • Time zone
          • Screen Time validation
          • NTP failures
        • User management
          • Bulk upload Issues
    • Related topics
    • Customer Support

    Connection and synchronization

    ErrMsg: ‘Error retrieving calendar provider settings from the cloud’
    Connectivity issues with meeting room screens

    Contents

    • Connectivity issues with meeting room screens
    • Wi-Fi connectivity
    • Unable to open Settings page on meeting room screen
    • ErrMsg: ‘Failed to connect to service’
    • ErrMsg: ‘Unable to get a list of regions. Please contact the administrator’

    Back to Need help?

    ErrMsg: ‘Error retrieving calendar provider settings from the cloud’
    Connectivity issues with meeting room screens

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