Condeco Screen Manager Admin Guide
Table of Contents
Condeco Screen Manager Admin Guide
  • Introduction
    • Domain allowlists
    • Getting Started
      • Setting up a Calendar Service
        • MS Exchange calendar service
          • OAuth authentication for meeting room screens
            • Technical information
            • Limitations and FAQ
            • Configuring OAuth authentication
              • Setting up existing meeting room screens
              • Enabling OAuth for the calendar service
              • Authenticating a meeting room screen for OAuth
                • Authenticate OAuth using the portal
                • Authenticate OAuth at the meeting room screen
            • Need help?
          • Authorization for Microsoft Teams
        • Google calendar
      • User Domain Access
      • Locations (Exchange and Google)
      • Screen Settings Profiles
        • Screen settings for desk booking screens
        • Screen settings for meeting room screens
      • Setting up Rooms and Desks
        • Condeco Cloud Rooms
        • Condeco Cloud Desks
        • Exchange and Google Rooms
    • Screen deployment
      • Deployment guidelines
    • Activation & configuration
      • v2 Meeting Room Screen
        • Initial setup and activation
        • Admin options for meeting room screens
          • Custom NTP server
          • Network settings
            • Ethernet connection
            • Wi-Fi connection
          • Contactless check-in
          • Health check
          • Checking for updates
          • Factory reset a meeting room screen
      • v3 Desk Booking Screen
        • Initial setup and activation
          • Manual setup
          • Setting up using the Desk Screen Manager app
          • Check for updates
          • Activation
        • Admin options for desk booking screens
          • Custom NTP server
          • Time zone
          • Language
          • Wi-Fi
          • Health check
          • Checking for updates
          • Factory reset a desk booking screen
    • Customizing meeting room screen displays
      • Themes for Meeting Room Screens
      • URL mode for Meeting Room Screens
    • Administrator and user accounts
      • Administrator accounts
        • Assigning Admin roles
      • Managing Users
    • Reporting Dashboard
    • Device Health
      • Factory reset
      • Roll back to previous version (v3 desk booking screen)
    • Condeco Flash Utility
    • Need help?
      • Heartbeat not received
      • FAQ – Device check notification emails
      • FAQ – Screen updates
      • Help with configuration and setup
        • Activation issues
          • Unsuccessful activation
          • ErrMsg: ‘Error retrieving calendar provider settings from the cloud’
        • Connection and synchronization
          • Wi-Fi connectivity
          • Unable to open Settings page on meeting room screen
          • ErrMsg: ‘Failed to connect to service’
          • ErrMsg: ‘Unable to get a list of regions. Please contact the administrator’
        • MS Exchange
          • Validations for MS Exchange installations
          • ErrMsg: ‘Can’t connect to the calendar. Attempting to retry’
          • ErrMsg: ‘No connection to Exchange. An error has occurred, please check your calendar service or mailbox details’
        • RFID card
        • Time zone
          • Screen Time validation
          • NTP failures
        • User management
          • Bulk upload Issues
    • Related topics
    • Customer Support

    Help with configuration and setup

    FAQ – Screen updates
    Activation issues

    Activation

    Unsuccessful activation
    ErrMsg: Error retrieving calendar provider settings from the cloud

    Connections and synchronization

    Wi-Fi connection
    Unable to open Settings page on meeting room screen
    ErrMsg: Failed to connect to service
    ErrMsg: Unable to get a list of regions. Please contact the administrator

    MS Exchange

    Validations for MS Exchange installations
    ErrMsg: Can’t connect to the calendar. Attempting to retry
    ErrMsg: No connection to Exchange. An error has occurred, please check your calendar service or mailbox details

    RFID card

    RFID card is not recognized on meeting room screen or desk booking screen

    Time zone

    Incorrect time zone
    Screen Time Validation
    NTP failures

    User Management

    Bulk upload of user data from a CSV file fails

    FAQ – Screen updates
    Activation issues

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