A meeting room screen cannot connect to the Exchange calendar and displays the message Can’t connect to the calendar. Attempting to retry.

Why did this happen?

A common cause for this issue is an incomplete setup. When Android screens are configured with an Exchange calendar, during the setup process the screen may display the calendar screen rather than prompting for the mailbox/service account password, giving the impression that the configuration is complete. However, the password must be entered before the screen is used.

Check the table below for other causes and resolutions.

What to check

Why did this happen? What to check
Incorrect or no password entered on meeting room screen. Check or reset the mailbox password in MS Exchange and enter the correct password on the meeting room screen. Passwords are case-sensitive.
Unable to connect to the Exchange Web Services (EWS) endpoint.
  1. Check the Exchange Web Services (EWS) URL on the Device Hub. See Setting up a Calendar Service. The EWS URL is case-sensitive.
  2. Check the EWS endpoint is accessible from the Wi-Fi or LAN network that the screen is connected to.
The mailbox name is incorrect. Check the mailbox name on the Device Hub. See Setting up Exchange Rooms

If the meeting room screen is still unable to connect to the Exchange calendar, we recommend using ewsEditor to help diagnose the problem.

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