A meeting room screen cannot connect to the Exchange calendar and displays the message Can’t connect to the calendar. Attempting to retry.
Why did this happen?
A common cause for this issue is an incomplete setup. When Android screens are configured with an Exchange calendar, during the setup process the screen may display the calendar screen rather than prompting for the mailbox/service account password, giving the impression that the configuration is complete. However, the password must be entered before the screen is used.
Check the table below for other causes and resolutions.
What to check
| Why did this happen? | What to check |
|---|---|
| Incorrect or no password entered on meeting room screen. | Check or reset the mailbox password in MS Exchange and enter the correct password on the meeting room screen. Passwords are case-sensitive. |
| Unable to connect to the Exchange Web Services (EWS) endpoint. |
|
| The mailbox name is incorrect. | Check the mailbox name on the Screen Manager Admin portal. See Setting up Exchange Rooms |
If the meeting room screen is still unable to connect to the Exchange calendar, we recommend using ewsEditor to help diagnose the problem.
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