Administrators have full access to the Device Hub and can manage settings, create screen themes and distribute themes to devices, manage device activation and updates, and receive device health emails, etc. (See the table below for full details).

Administrators are assigned to a specific role that controls which Countries and Locations they can manage. There are three administrator roles:

Global admin: Full control of all themes and settings for all Countries and Locations.
Country admin: Full control of all themes and settings for specific Countries and the Locations belonging to the Countries.
Location admin: Full control of all themes and settings for specific Location(s).

Read more about the admin roles and view the role comparison table, below.

Global admin

  • Global admins have the highest permission level and have full control of all users, settings, and themes for all Countries and Locations, and can create new Countries and Locations.
  • Global administrators can assign any user as a Global, Country, or Location admin.

Country admin

  • Country admins have full control of all settings and themes for the specific Countries selected for the role in the user’s settings, and the Locations belonging to those Countries.
  • Country admins can create new Locations in the Countries selected, but cannot create new Countries, or access Countries not assigned to them (or their Locations).
  • Country admins can create Country-level and Location-level screen themes, and apply them to devices (in the Countries/Locations they manage).
  • Country admins can apply Global-level screen themes to devices in the Locations belonging to their Countries, but cannot edit or delete them.

Location admin

  • Location admins have full control of all settings and themes for the specific Locations selected for the role in the user’s settings.
  • Location admins cannot create new Locations or access Locations not assigned to them.
  • Location admins can create Location-level screen themes, and apply them to devices in the Locations they manage.
  • Location admins can apply Global-level and Country-level screen themes to devices in the Locations they manage, but cannot edit or delete them.

Admin role comparison table

Global admin Country admin Location admin
User management Full control. Create users (regardless of location). Can assign Location Admin role to users for assigned countries only. Create users (regardless of location). Cannot assign admin roles.
View screen health and receive device health notifications Full control. For devices in assigned countries only. For devices in assigned locations only.
Add/update/remove screens Full control. For devices in assigned countries only. For devices in assigned locations only.
Add/edit screen themes Full control. In assigned countries only. In assigned locations only.
Apply global themes Full control. To assigned countries only. To assigned locations only.
Set default theme Full control. No, the default theme for all countries and locations is the global default theme.
Edit screen settings Full control. In assigned countries only. In assigned locations only.

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