A meeting room screen cannot connect to the calendar, fails to update settings or synchronize the time correctly.

When setting up a meeting room screen or during normal operation, a ‘Failed to connect to Service’ warning message is displayed, or similar. The meeting room screen may also fail to load the calendar bar, get stuck on a spinner, or appear to lose time.

What to check

  1. Ensure the screens are allowed access to the domains noted in the Domain Allowlist. If any of the endpoints fail, your network administration team must make them accessible through the firewall.
  2. Check the date and time are correctly set on the meeting room screen. Refer to Time Issues.
    If they’re not, set the correct date and time. If they appear correct, ensure that the Time Synchronization ports are whitelisted on your firewall.

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