During the activation process, after entering the PIN on a meeting room screen the message Error retrieving calendar provider settings from the cloud is displayed.

Why did I see this message?

This message is displayed when a screen has taken longer than 90 seconds to retrieve the calendar provider settings from the cloud.

What to check

  1. Check the screen has an active LAN or Wi-Fi connection.
  2. Ensure the screens are allowed access to the domains noted in the Domain Allowlist.
  3. Check the screen has the correct time. Refer to Time Issues.

If problems continue, tap Factory Reset and restart the activation process.

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