During the activation process, after entering the PIN on a meeting room screen the message Error retrieving calendar provider settings from the cloud is displayed.
Why did I see this message?
This message is displayed when a screen has taken longer than 90 seconds to retrieve the calendar provider settings from the cloud.
What to check
- Check the screen has an active LAN or Wi-Fi connection.
- Ensure the screens are allowed access to the domains noted in the Domain Allowlist.
- Check the screen has the correct time. Refer to Time Issues.
If problems continue, tap Factory Reset and restart the activation process.
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