The Visitors home page is generally used by front-of-desk teams to manage visitors from outside of the organization who are expected to enter your workplace to attend a meeting.

All external visitors added to a meeting space booking can be viewed on the Visitors home page. Visitors without a booking can also be added.

Arrival

All visitors for the current week are listed in the Arrival section. Both you and the front-of-house team will see this list. From here you can:

  • Click a visitor’s name to edit/add details.
  • Delete the visitor by clicking the Bin Icon

Contacts

Displays a list of all your added contacts. Click a name of a contact to edit their details.

Add a Visitor (walk-in visitor)

Your visitors can be manually added from the Visitors’ home page. This is useful for visitors who are not attending a meeting but are entering the building for ad hoc visits. You can also add visitors who are attending a meeting but were not added to the attendees’ list when the booking was made.

  1. Enter the visitor’s details and the location they will visit.
  2. Select the arrival date and time.
  3. Tick Save to Contacts if required.
  4. Click Add to inform the front-of-house team about the visitor.
  5. Click Advanced to open the Visitor Details page.

Visitor Details

To open the Visitor Details page, click Advanced in the Add a visitor box on the Visitors Home page or click New visitor from the Your visitors page, to open the Visitor Details page.

  • Enter more details about the visitor.
  • Change the person the visitor is meeting.
  • Select the purpose for the visit – either Internal or External visitor.
  • Set a departure date if the visitor is visiting for multiple days. You can set a maximum of 30 consecutive days for the visitor and tick to include weekends if relevant.
  • To add the visitor to an existing meeting, type the meeting title or host in the Meeting field, then select the meeting from the list.
  • Request to be notified by email when the visitor arrives.
  • Request a directions email is sent to the visitor.
  • Issue a Pass Type.
  • Add a picture of the visitor. You must grant access to your camera to use this function.
  • Add notes.

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