As a group administrator, you will have additional visitor management features which will enable you to manage both scheduled external meeting attendees and walk-in visitors.

Note: You should take the time to read the Your Visitors (Users) section in this help guide to understand how users add visitors to Condeco, and how they then appear in Visitors for you to manage.

Find a Visitor
You can search for visitors in the Visitors page, in preparation for their visit (for example to print out badges). Here are the visitor management features:

  • Arrive & print badges/passes
  • Notify the host
  • Display roll call
  • Search for cancelled requests
  • Import visitors

Arrive & print badges/passes:
To access Visitor Management, complete the steps below:

  1. Click Visitors in the left navigation
  2. Once Find a Visitor opens, you can use any combination of search options to then display a list of visitors
  3. Click Find
  4. With the search results listed, you can arrive, print passes and badges.
  5. To arrive a single visitor, click Arrived on their row

Once you have clicked Arrived, a pop-up print box with the following options appears:

  • Print Pass (note: your system administrator will have configured Condeco with your organization’s template for the passes/badges. This will open the print dialog window and you can then print the badges)
  • No Pass Required (arrive visitors without passes/badges. This will date and time stamp the arrival of the visitor in Condeco)
  • Arrived Error (will return the list of attendees)
  • Visitor Num (type the visitor number if applicable)

To arrive multiple visitors (or prepare passes/badges in preparation for visitor arrival) tick the visitor box and click Arrived.

Once you have clicked Arrived a pop-up print box will appear.

  • Print Pass (Note: your system administrator will have configured Condeco with your organization’s template for the passes/badges. This will open the print dialog window and you can then print the badges)
  • No Pass Required (arrive visitors without passes/badges. This will date and time stamp the arrival of the visitor in Condeco)

Notify the meeting host of a visitor arrival Once you have clicked Arrived the Host will automatically receive a visitor arrival email.
Note: Your company may decide to have this email disabled.

Mark visitors collected / On Break / Departed

  • Collected – mark the visitor as collected by the Host
  • On Break – if the visitor leaves the building for a short period. When the visitor arrives back in the building click Off Break
  • Departed – once the visitor leaves the building for good. Once they hand you the pass/badge, click Departed.

How to display Roll Call

  • To see a list of all the visitors currently in the building (for fire/health and safety/audit purposes) click Roll Call.

Note: Visitors you have marked as Departed will drop-off the Roll Call.

Search for visitors in cancelled requests
Tick the box Include cancelled requests. Include this in the search when you want to view a list of visitors who were deleted and are no longer attending a meeting by a user.

Import Visitors
You can add a list of bulk visitors for a meeting or event to Visitor management. The benefits of this option are:

  • Bypass the need to use the booking form to add external visitors one by one
  • Immediately added to Arrivals
  • Links the visitors to a user at your company
  • Notifies the Host via email once all external visitors have arrived

To import visitors, do the following:

  1. Click Home
  2. Click Advanced
  3. Click Import Visitors
  4. Click Example import excel file
  5. Complete the excel file (note: you can only add information based on the column headers in the excel file, you may corrupt the data if you add your own additional column and headers)
  6. Save the excel file to your computer
  7. Click Browse and Open
  8. Once the file displays an excel file to import field, you can complete the information shown in the form to identify where the booking and visitors belong to
  9. Click Import
  10. The visitors will then be imported and will appear in the Arrivals search results based on the search criteria you chose.

Need more help with this?
Condeco Support

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