WORK EXPERIENCE: 2 – 7 Years
- Experience of Providing Support over call or email to Global clients.
- Hands on Experience for supporting technical issues and queries raised by the clients across the globe.
- Excellent command over English and French language (Verbal and Written).
- Should be cognizant of incident management, problem management, change management and release management.
- Experience in documenting, recording and updating incidents in Service Now tool.
- Support Global Blue-Chip Organizations.
- Strong Troubleshooting Skills.
- Provide in-depth analysis of incidents to determine root cause and solutions of technical issues.
- Rotational Shifts / on call.