Service Desk Analyst – French

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Job Type: Permanent

Job Location: Gurgaon

Job Industry: IT


WORK EXPERIENCE: 2 – 7 Years

JOB RESPONSIBILITIES:

  1. Experience of Providing Support over call or email to Global clients.
  2. Hands on Experience for supporting technical issues and queries raised by the clients across the globe.
  3. Excellent command over English and French language (Verbal and Written).
  4. Should be cognizant of incident management, problem management, change management and release management.
  5. Experience in documenting, recording and updating incidents in Service Now tool.
  6. Support Global Blue-Chip Organizations.
  7. Strong Troubleshooting Skills.
  8. Provide in-depth analysis of incidents to determine root cause and solutions of technical issues.
  9. Rotational Shifts / on call.

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