If you are an existing Condeco customer or user, please see the support contact options available to direct your enquiry to the right place.
If you are a Condeco administrator for your business and have existing portal access, login here to get support or raise a ticket.
Support Portal Login
If you are not a Condeco Administrator but are having trouble with our software please contact your own businesses Condeco Administrator – they will be able to support you directly, and log any support requests on your behalf.
If you need access to the support portal to log a ticket, please fill in this form to get set-up with a support account!
Your dedicated Customer Success Manager is on-hand to help with any Condeco questions or support requests,
please contact your customer support representative for further information.
*This article applies to Condeco Cloud only.
Password resets are handled by your organisation’s own internal procedures. This article aims to help understand which department you may need to contact within your organisation.
Your account may use Forms-based authentication or Single Sign-On (SSO). To determine how to reset your password, you need to understand which method you use.
If you log in to Condeco using the following screen, you are using Forms authentication, else you are using SSO Authentication.
Condeco Outlook Add-in allows your to search for and book Condeco meeting rooms directly from Outlook.
Room bookings are linked to your appointment or meeting invitation.
Attendees are automatically carried through to your Condeco room booking.
You can add additional services such as catering to your booking.
You can create a conference by adding more rooms.
Moving your appointment or meeting invitation will automatically try to move the room in Condeco.
Condeco Outlook Add-in is installed by your administrator through Group Policy, or manually using an MSI package. You can see if you have Condeco Outlook Add-in installed by opening Outlook and creating a new Appointment.
In the ribbon, you should see the following buttons:
If this toolbar is not visible, contact your Condeco or IT administrator to get the add-in installed.
Your add-in will be pre-configured by your administrator depending on your business requirements and your authentication type. If you are unsure what authentication type you are using, follow the instructions for Forms authentication and check Step 2 for the login settings.
Once you have successfully logged in, you will see the Find a room page. From this page, you can search for available rooms that meet your requirements.
After you have entered your requirements in Find a room, you will be shown a list of available rooms that can either be self-booked or requested, depending on your company’s configuration of Condeco.
To see more information about the room, you can click the blue ‘i’ icon to the left of the room name.
You can see the available room setups in the Setup dropdown. If the default room configuration does not cater for the number of attendees in your meeting invitation, it will automatically select a room setup that does. You can adjust the room setup now, or you can do it directly on the booking form in the next step.
Note: changing the room setup may add setup or clean down time on your booking.
Once you have selected your room, you will be shown the Booking Form. From this page you will be able to add the rest of your meeting details, add services or more rooms. Attendees are automatically carried through to the Attendees tab.
For more details on how to use the Booking Form, see this article.
After you have completed all the required details, click Book or Request. You must then Save your appointment or Send the invitation if you meeting has attendees.
The room grid is an alternative way to find a room. It allows you to see an overview of rooms across countries, locations or groups.
You can book a room directly from the grid.