Customer Support
Condeco customer support is committed to ensuring that your Condeco solution operates at optimal performance.
The Condeco support team consists of 1st line support analysts, who are readily available to answer your day-to-day questions. Technical issues are handed off to the Technical Solutions Team.
When you call us for support, you will not get routed to a centralized call center with only basic product knowledge – all of our support team members are fully trained and work directly with Condeco and our key partners.
Once we receive a technical support issue it is automatically logged within the Condeco CRM system and a knowledge base and unique case number are generated. This ensures efficient management of technical issues.
Whether you choose our standard 9am to 6pm (Eastern) or round-the-clock 24/7 (Global) support, you have a single point of contact for all of our software applications. If a site visit or a remote diagnostic is required, our team will handle it promptly this within our stated service level agreement and communicate with the customer throughout the process.
If you are an existing Condeco customer and want to connect with the the support team, please email us at
support@condecosoftware.com.