Customer Support
Condeco customer support is committed to ensuring that your Condeco solution is operating to full potential at all times.
The Condeco support team consists of 1st line support analysts, who are readily available to answer your day-to-day questions and queries and direct any technical issues to the Technical Solutions Team.
When you call us for support, you will not get routed to a centralised call centre with basic product knowledge – all of our support team members are fully trained and work directly with Condeco and their key partners.
Once a technical support issue is raised, it is automatically logged within the Condeco CRM system and a knowledge base and unique case number are generated. This ensures a consistent management of issues.
Whether you choose our standard 8am to 6pm (UK) or round-the-clock 24/7 (Global) support, you have a single point of contact for all of our software applications. If a site visit or a remote diagnostic is required, our team will deal with this within our stated service level agreement and communicate with the customer throughout the process.
If you are an existing Condeco customer and want to speak to someone on the support team, please email us at
support@condecosoftware.com.