Customers & Bookings
End-to-end customer relationship and booking management.
Condeco Event Management helps you to manage relationships better by having a full client database accessible at all times.
When receiving an incoming enquiry from a prospect, venue staff can log the enquiry and create a client and contact entry in the customer database. The system also allows for clients to be grouped into types, for example, charity, corporate, public sector etc. Once a booking is ready to be made, the customer database is able to store booking information with notes, history of all interactions and possible pre-agreed discounts.
The event system can also be used as a secure online storage facility as users are able to upload documents such as signed contracts.
In addition, Condeco Event Management includes an interactive, colour-coded booking grid showing immediate room availability and allows for new bookings to be made quickly and accurately with just a few clicks. Once a booking is complete, a branded email confirming the booking will automatically be sent out to the client.
Another feature of Condeco’s event management software is the ability for users to create tasks to ensure a smooth operation of the event venue. Users may create the tasks for themselves or colleagues and associate them to clients and events. Each task can be set up with a due date, a status indicating the importance of it and a reminder pop up alert so users always know which task to deal with first.
Snapshot of the event booking grid
Customer and booking features of Condeco Event Management:
- Interactive colour-coded booking grid
- Advanced room availability search
- Capability to create recurring bookings
- Extensive client and contact database
- Organise clients by sector, client type and source
- Manage pre-agreed client discounts
- Store client documents online
- Create tasks associated to clients or bookings
- Pop up alerts reminding users of tasks
- Able to book rooms for both internal and external meetings
- Create different user access levels and roles
Snapshot of the task reminder pop up alert