Features & Benefits
From the initial enquiry to a completed on-site appointment, Condeco Appointment Scheduler ensures that staff can provide the best service possible for customers and stakeholders.
Condeco Appointment Scheduler provides a range of tools at the buildings where appointments take place to help increase customer satisfaction whilst improving the efficiency of operations.
Staff are able to access an online calendar of appointments and full details of attendee information, linked to their CRM system. When running a series of appointments, officers can log appointment start and end times as well as appointment outcomes.
Attendee arrivals are well looked after via the Condeco visitor management tools with optional integration to queue management solutions to enable ticket printing and wait-time optimisation.
Features
- Timetable of office hours for each service provided
- In-house or off-site appointments support for staff
- Web-enabled appointment booking process for attendees
- Next available appointment slots for a given service are automatically found
- Link to CRM to access customer information and to update CRM with appointment outcome
- Online access for staff to view appointments booked and query details
- Receptionist’s dashboard to help manage attendee arrivals and increase security
- Link to queue management solutions to support attendees waiting on premises
- Automatic emails and SMS messages to attendees and staff
- Appointment track progressing and reporting on appointment KPIs
- Over 40 customisable reports covering all aspects of appointment management
Benefits
- Optimise utilisation of staff and appointment rooms
- Forecast demand for services and adjust provision in real time
- Reduce customer services processing time per appointment
- Allow 24/7 web-based booking by attendees
- Increase customer satisfaction - from appointment booking to departure from premises
- Reduce negative impact from data errors
- Reduce likelihood of attendee no-shows